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- Tasks: Join our Helpdesk team to provide top-notch support and solutions for a banking client.
- Company: ISS is a leading Facilities Management provider in the UK, dedicated to excellence.
- Benefits: Enjoy a Monday to Friday schedule with a supportive team environment.
- Why this job: Gain valuable experience in customer service while contributing to client satisfaction and operational success.
- Qualifications: A positive attitude and willingness to learn new IT systems are essential.
- Other info: This role is site-based in Horwich, Bolton, offering a chance to develop your skills.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking two highly organised and proactive Helpdesk Administrator to support the coordination of all facilities and operational activity across the client\’s portfolio. This role sits at the centre of a busy, fast‑paced environment where accuracy, pace and strong communication are essential.
We are looking for someone who enjoys variety, can stay calm under pressure, and takes ownership of tasks from start to finish. You will help keep sites running smoothly by managing service requests, coordinating suppliers and ensuring customers receive a seamless service experience.
Key Responsibilities
- Triage and allocate incoming service requests to the correct supplier, engineer or team
- Progress jobs from first contact to closure, ensuring clear customer updates
- Monitor workflows, escalating risks to SLAs where needed
- Coordinate contractor attendance, site access and required documentation
- Liaise with suppliers and engineers to ensure clarity of instructions
- Raise and manage Purchase Orders and resolve PO or invoice queries
- Maintain accurate real‑time data within CAFM and internal systems
- Capture documentation such as photos, RAMS and completion notes
Experience & Behaviours
- Strong ownership mindset and ability to manage multiple priorities
- Calm and solutions‑focused when handling urgent or high‑volume requests
- Confident questioning and ensuring accurate information capture
- Experience working in accuracy‑led environments with compliance requirements
- Excellent written communication and time‑management skills
- Desirable: experience in helpdesk, FM coordination or CAFM systems
About ISS
ISS is a world‑leading workplace and facilities management company, connecting people and places to make the world work better. We offer a rewarding career where everyone can grow, develop and make a meaningful impact.
We are proud to be a diverse and inclusive employer and a Disability Confident Committed organisation. We welcome applicants from all backgrounds.
For queries, please contact:
Help Desk Administrator employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Administrator
✨Tip Number 1
Familiarise yourself with the specific IT systems and terminology used in helpdesk environments. This will not only boost your confidence but also demonstrate your proactive approach to learning during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations or complaints in the past. This will highlight your ability to maintain professionalism and efficiency under pressure.
✨Tip Number 3
Research ISS and their approach to Facilities Management, especially in the banking sector. Understanding their values and client expectations will help you align your answers with what they are looking for.
✨Tip Number 4
Practice your communication skills, as clear and courteous interaction is key in a helpdesk role. Consider role-playing common scenarios with a friend to refine your responses and ensure you come across as professional and approachable.
We think you need these skills to ace Help Desk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Help Desk Administrator role. Focus on customer service, IT systems familiarity, and any previous administrative roles you've held.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your ability to handle customer feedback, manage complaints, and maintain communication, as these are key aspects of the role.
Showcase Your Soft Skills: In your application, emphasise your good attitude and willingness to learn new systems. Provide examples of how you've successfully worked in a team or handled customer interactions in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at ISS Facility Services UK
✨Show Your Customer Service Skills
As a Help Desk Administrator, you'll be interacting with clients regularly. Be prepared to share examples of how you've handled customer queries or complaints in the past. Highlight your ability to maintain professionalism and courtesy, even in challenging situations.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this role. Research what SLAs are and how they impact service delivery. During the interview, demonstrate your knowledge of SLAs and discuss how you would ensure compliance with them in your work.
✨Emphasise Your IT Skills
Since the role requires administering systems and updating job statuses, be ready to talk about your experience with IT systems. Mention any specific software you've used and your ability to learn new technologies quickly, as this is something the employer values.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of potential situations you might face in the role, such as managing delays or handling customer feedback. Practising your responses will help you articulate your thought process clearly during the interview.