Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Helpdesk team to provide top-notch support and solutions for a banking client.
- Company: ISS is a leading Facilities Management provider in the UK, dedicated to excellence.
- Benefits: Enjoy a Monday to Friday schedule with a supportive team environment.
- Why this job: Gain valuable experience in customer service while contributing to client satisfaction and operational success.
- Qualifications: A positive attitude and willingness to learn new IT systems are essential.
- Other info: This role is site-based in Horwich, Bolton, offering a chance to develop your skills.
The predicted salary is between 28800 - 42000 £ per year.
Mon to Fri 35 hours pw Site based at office in Horwich, Bolton Here at ISS, as one of the UK\’s leading Facilities Management (FM) providers, we are looking to recruit an Administrator to join our Helpdesk team located in our Bolton office on a Monday to Friday basis Here, you will work in an established team dedicated to a single Banking customer, where you will provide various helpdesk solutions to the client including reactive maintenance, planned preventative maintenance, cost, and budget tracking Actions will include: Ensure all supply-chain jobs are processed in line with the agreed SLAs and priority response times. Feedback information or any issues that may affect the contract performance or cause client dissatisfaction To update the system with latest status and comments relating to jobs issued to the supply chain Ensure the customer is kept aware of the progress of a job and any reasons for delay relating to the supply chain Encourage customer feedback and promote a feeling of involvement by maintaining contact with the customer and carrying out customer service feedback questionnaires. Respond in a professional and courteous manner to every customer, recording all requests for service to accurately reflect correct priority for work based on health, safety, business criticality and customer expectation. Administer the system, ensuring information is correct and kept up to date. Quality check jobs are closed off in a timely manner to the correct standard through liaising with site-based colleagues. Maintain awareness and contribute to the achievement of KPI and quality standards. Ensure timely management of complaints, maintaining efficient and professional communications with all parties. We need from you: A good attitude and ability to pick up new terminology and IT systems41bf1e1f-b16b-4260-a40a-17c77a06fd15
Help Desk Administrator employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Administrator
✨Tip Number 1
Familiarise yourself with the specific IT systems and terminology used in facilities management. This will not only help you understand the role better but also demonstrate your proactive approach during any discussions with the team.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled customer feedback or complaints in the past. Being able to articulate your experience in maintaining professional communication can set you apart from other candidates.
✨Tip Number 3
Research ISS and their approach to facilities management, especially in the banking sector. Understanding their values and how they operate will allow you to align your responses with their expectations during any interviews.
✨Tip Number 4
Prepare to discuss how you would manage multiple tasks and prioritise effectively, as this role involves handling various requests simultaneously. Having a clear strategy for time management will impress the hiring team.
We think you need these skills to ace Help Desk Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Help Desk Administrator position. Tailor your application to highlight relevant experience and skills that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in administration or helpdesk roles. Emphasise your ability to manage customer queries, track budgets, and maintain accurate records, as these are crucial for this position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer service situations or managed administrative tasks in the past, demonstrating your suitability for the role.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for an administrative role.
How to prepare for a job interview at ISS Facility Services UK
✨Show Your Customer Service Skills
As a Help Desk Administrator, you'll be interacting with clients regularly. Be prepared to share examples of how you've handled customer inquiries or complaints in the past. Highlight your ability to maintain professionalism and courtesy, even in challenging situations.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this role. Before the interview, research what SLAs are and think about how you would ensure compliance with them. Be ready to discuss how you would manage priorities based on SLAs during your interview.
✨Demonstrate Your IT Proficiency
Since the role involves administering systems and updating job statuses, it's important to showcase your IT skills. Be prepared to talk about any relevant software or systems you've used in previous roles, and express your willingness to learn new technologies quickly.
✨Emphasise Team Collaboration
This position requires working closely with an established team. Share experiences where you've successfully collaborated with colleagues to achieve common goals. Highlight your communication skills and how you keep everyone informed about job progress and issues.
