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- Tasks: Lead integrated facility management services for a prestigious banking client across multiple high-end office locations.
- Company: ISS is a world-leading workplace and facility management company focused on people-centric solutions.
- Benefits: Enjoy a diverse, inclusive environment with opportunities for growth and development.
- Why this job: Shape the modern workplace experience in a dynamic financial environment while driving service excellence.
- Qualifications: Proven experience in managing complex FM operations, strong leadership, and excellent communication skills required.
- Other info: Regular EMEA travel (2 weeks out of every 4) is expected.
The predicted salary is between 43200 - 72000 £ per year.
ISS is seeking a dynamic and experienced Head of Workplace to lead the delivery of integrated facility management services across a prestigious banking client’s portfolio. This pivotal role combines hands-on operational leadership with strategic oversight, offering a unique opportunity to shape and enhance the modern workplace experience within a complex, high-profile financial environment.
As the primary point of contact for all workplace and facility matters, you will oversee both Hard and Soft FM services across multiple high-end office locations. Your role will be key in driving service excellence, expanding service offerings, and leading mobilisation activities with local partners throughout the EMEA region.
What You’ll Be Responsible For
- Leading the operational management of multi-site FM services, ensuring high standards and consistent delivery
- Developing and presenting service rollout proposals to senior client stakeholders and securing buy-in
- Driving mobilisation and expansion of services in collaboration with local partners and cross-functional teams
- Designing and implementing audit frameworks to monitor service compliance and quality
- Conducting regular site visits to assess performance against SLAs and KPIs and leading continuous improvement initiatives
- Preparing and delivering detailed monthly reporting packs for client review
- Building strong relationships with clients, landlords, suppliers, and internal teams to ensure seamless service coordination
About You
- Proven track record in managing complex FM operations across multiple sites, preferably within corporate or financial services sectors
- Experience of managing multiple sites across the UK or preferably EMEA
- Comfortable with regular EMEA travel (2 weeks out of every 4)
- Experience of leading on bids/proposals
- Experience leading managers and frontline teams with a strong focus on service excellence and stakeholder engagement
- Skilled in budgeting, financial reporting, SLA/KPI monitoring, and performance management
- Resilient, proactive, and solutions-oriented mindset with the ability to influence and negotiate effectively
- Excellent communication, presentation, and organisational skills, with strong proficiency in MS PowerPoint and Excel
- Customer-focused approach, able to balance operational demands with client expectations
Why Join ISS?
At ISS, we believe in connecting people and places to make the world work better. Our global footprint, combined with local expertise and a passion for people, allows us to deliver intelligent, people-centric facility management solutions. Joining ISS means becoming part of a diverse, inclusive organisation that values your growth and impact.
The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is Proud To Be A Diverse & Inclusive Employer: ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Head of Workplace (EMEA) employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Workplace (EMEA)
✨Tip Number 1
Familiarise yourself with the latest trends in facility management, especially within the financial services sector. Understanding current challenges and innovations will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the EMEA region who are involved in workplace management. Attend industry events or join relevant online forums to build connections that could provide insights or referrals for your application.
✨Tip Number 3
Prepare to discuss your experience with multi-site operations in detail. Be ready to share specific examples of how you've successfully managed teams and improved service delivery across various locations.
✨Tip Number 4
Demonstrate your understanding of stakeholder engagement by preparing questions for the interview. Show that you can balance operational demands with client expectations, which is crucial for this role.
We think you need these skills to ace Head of Workplace (EMEA)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facility management, particularly in multi-site operations. Emphasise your leadership roles and any experience in the corporate or financial services sectors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've driven service excellence and managed complex operations in the past.
Highlight Key Skills: In your application, focus on skills that are crucial for the role, such as budgeting, performance management, and stakeholder engagement. Use concrete examples to demonstrate these skills.
Showcase Your Communication Skills: Since excellent communication is vital for this position, ensure your application is well-structured and free of errors. Consider including a brief example of a successful presentation or report you’ve delivered in the past.
How to prepare for a job interview at ISS Facility Services UK
✨Understand the Role Inside Out
Make sure you thoroughly understand the responsibilities of the Head of Workplace position. Familiarise yourself with integrated facility management services and how they apply to a high-profile financial environment. This will help you articulate your vision for the role during the interview.
✨Showcase Your Leadership Experience
Prepare examples that demonstrate your experience in managing complex FM operations across multiple sites. Highlight your ability to lead teams, drive service excellence, and engage stakeholders effectively. This is crucial as the role requires strong operational leadership.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think about past experiences where you had to manage challenges in service delivery or client relationships, and be ready to discuss how you approached these scenarios.
✨Emphasise Your Communication Skills
As the primary point of contact for workplace matters, excellent communication is key. Be prepared to discuss how you have successfully built relationships with clients, suppliers, and internal teams. Use specific examples to illustrate your ability to convey complex information clearly and effectively.
