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- Tasks: Lead and oversee all operational aspects of Facilities Management at our Northampton Campus.
- Company: ISS is a global leader in workplace and facility management, dedicated to enhancing user experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a transformative project and lead a diverse, high-performing team in a cutting-edge setting.
- Qualifications: Experience in hospitality management, leading large teams, and financial accountability required.
- Other info: We value diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
General Manager
Location: Northampton, NN4 7SG
Hours of work: 40
Contract Type: Permanent
An exciting opportunity has arisen for the role of Campus Lead, leading, supporting, overseeing and developing every aspect of the operational delivery of total Facilities Management within an upcoming, cutting edge environment.
This campus environment is already established however it is currently going through a major transformation and redevelopment that will require a high calibre individual that can showcase talent and transitional ability.
Job Description
The Campus Lead\’s focus will be on setting the highest standards across all areas and services this includes Front of House, Curated Experience & Events, Engineering, Housekeeping, Fabric, Landscaping, Mailroom and Catering teams to ensure the delivery of an aligned, consistent, high quality service, taking into account the needs of the client, customer and colleagues.
The job holder will assume operational accountability for service delivery at our clients Northampton Campus.
The successful applicant will be highly motivated, driven and hold the required focus to play a key role in developing and leading a high performing team.
They will also be expected to liaise on a frequent basis with our core client, to ensure that they are briefed on aspects premises strategy and change initiatives which will support them in establishing and nurturing a mature and professional relationship with our key and senior stakeholders across the Northampton Campus.
Key Responsibilities
- Work with ISS Management and colleagues in the development, setting and maintenance of the corporate image of ISS across all of the company activity, including our catering partners and suppliers
- Ensure all presentational material (both printed and electronic) is of the highest standard and accurately reflects the business
- Work with the ISS Senior Leadership Team and onsite management team to develop and maintain all aspects of ISS’s offer and ensure it remains at the forefront of the industry
- Work with all parties to ensure consistent best practice in every aspect of the operation is delivered, coupled with innovation and a continued desire to improve
- Lead, manage and oversee all aspects of the day-to-day ISS operations at Northampton Campus
- Work with the management team to ensure allocation of projects, events and day to day activity is fairly allocated and provide support throughout the planning and delivery of each activity
Professional and Personal Competencies/Qualifications
- Demonstrates track record in busy hospitality venues
- Demonstrable experience of running a similar operation in terms of scale and ambition (Catering Turnover in the region of £2m per annum)
- Can demonstrate roles where has lead, motivated and developed large teams (100+) from diverse backgrounds and skills sets
- Experience working in an operational management role with financial and commercial accountability
- Experience at interfacing at all levels throughout an organisation, gaining and maintaining credibility with all people – clients (cross-organisation – Board Room to Boiler Room), suppliers, staff
- Requires specialist high degree of initiative, creativity
- Numerically and financially strong with a great head for control and financial success
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
General Manager employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the General Manager position. Understand the key responsibilities and required competencies, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in managing large teams and operations similar to those described in the job listing. Use specific examples that demonstrate your ability to lead and develop high-performing teams.
Showcase Your Skills: Make sure to showcase your financial acumen and operational management skills. Provide examples of how you've successfully managed budgets or improved service delivery in previous roles.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you are particularly interested in working with ISS and how you align with their values of inclusivity and diversity.
How to prepare for a job interview at ISS Facility Services UK
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate your ability to lead and motivate large teams. Prepare examples from your past experiences where you successfully managed diverse groups and achieved high performance.
✨Understand the Client's Needs
Familiarize yourself with the specific needs of the client at the Northampton Campus. Be ready to discuss how you would ensure that their expectations are met and exceeded in terms of service delivery.
✨Highlight Financial Acumen
Since the role involves financial accountability, be prepared to discuss your experience with managing budgets and achieving financial success in previous roles. Use specific metrics to illustrate your impact.
✨Emphasize Innovation and Best Practices
The company values innovation and best practices. Think of examples where you implemented new ideas or processes that improved operations. Be ready to share these during your interview.
