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- Tasks: Lead a team to deliver exceptional front of house service for a prestigious banking client.
- Company: Join ISS, a global leader in workplace and facility management, dedicated to enhancing user experiences.
- Benefits: Enjoy a permanent role with opportunities for growth in a diverse and inclusive environment.
- Why this job: Be a visible leader in a fast-paced setting, inspiring your team and making a real impact.
- Qualifications: Experience managing teams and delivering top-notch customer service in professional environments is essential.
- Other info: ISS values diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
As Reception Team Leader, you will take ownership of delivering a premium client-facing service, overseeing front of house and switchboard operations for a high-profile banking client. This is a fantastic opportunity to lead a professional team in a prestigious environment, where exceptional customer service is the standard and every detail matters.
You’ll be responsible for ensuring a seamless experience for visitors and clients alike, anticipating their needs and aligning service delivery with the cultural identity of the bank. As a visible leader, you will inspire your team to consistently exceed expectations, while also bringing forward innovative ideas to enhance the customer journey. Acting as a key ambassador for ISS, the facilities team, and our client, you’ll play a crucial role in elevating the workplace experience and representing the very best of service excellence.
Key Responsibilities- Lead and manage the front of house team, ensuring exceptional visitor experience
- Handle team recruitment, induction, training, and ongoing performance management
- Oversee room bookings and ensure all are processed efficiently and accurately
- Act as a point of escalation for client and visitor queries or complaints
- Review and implement best practice procedures to enhance service delivery
- Ensure team meets high customer service standards and professional expectations
- Manage FOH rota and plan adequate staffing cover based on business needs
- Proven experience managing a small team
- Confident engaging with internal and external stakeholders
- Strong front of house experience in a professional setting
- Exceptional customer service delivery
- Ability to lead by example and support team development
- Comfortable in a fast-paced, client-facing role
- Organised with strong communication and interpersonal skills
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Front of House Team Leader employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Leader
✨Tip Number 1
Familiarise yourself with the banking sector and the specific client you'll be working with. Understanding their culture and values will help you align your service delivery with their expectations, making you a more attractive candidate.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. Highlighting your ability to inspire and develop others will resonate well with the hiring team.
✨Tip Number 3
Network with professionals in the facilities management and front of house sectors. Engaging with current employees or industry contacts can provide valuable insights into the company culture and expectations, giving you an edge in your application.
✨Tip Number 4
Prepare to discuss innovative ideas for enhancing customer experiences during your interview. Being proactive about improving service delivery will demonstrate your commitment to excellence and your fit for the role.
We think you need these skills to ace Front of House Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams and delivering exceptional customer service. Use specific examples that demonstrate your leadership skills and ability to handle client-facing roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the banking environment. Mention how your previous experiences align with the responsibilities of the Reception Team Leader role and how you can contribute to enhancing the client experience.
Showcase Leadership Skills: Emphasise your ability to lead by example and inspire a team. Provide examples of how you've successfully managed a team in a fast-paced environment, focusing on your approach to training and performance management.
Highlight Communication Abilities: Since the role involves engaging with various stakeholders, make sure to highlight your strong communication and interpersonal skills. Include instances where you've effectively resolved queries or complaints, showcasing your problem-solving abilities.
How to prepare for a job interview at ISS Facility Services UK
✨Showcase Your Leadership Skills
As a Front of House Team Leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully managed a team in the past, focusing on how you inspired and motivated them to deliver exceptional service.
✨Understand the Client's Culture
Familiarise yourself with the banking client's cultural identity before the interview. This will help you align your answers with their values and demonstrate that you can enhance the customer journey in a way that resonates with their expectations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding client and visitor queries or complaints. Think of specific scenarios where you successfully resolved issues and be ready to discuss your approach and the outcomes.
✨Emphasise Customer Service Excellence
Since exceptional customer service is a key focus, prepare to discuss your philosophy on customer service. Share examples of how you've gone above and beyond to ensure a seamless experience for clients and visitors in previous roles.
