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- Tasks: Lead a team to deliver exceptional front of house service for a prestigious banking client.
- Company: Join ISS, a global leader in workplace and facility management, dedicated to enhancing user experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be a key player in creating memorable experiences while working in a vibrant, inclusive culture.
- Qualifications: Experience in managing teams and delivering top-notch customer service in a professional setting.
- Other info: ISS values diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Hours of work: 40
Contract Type: Permanent
As Reception Team Leader, you will take ownership of delivering a premium client-facing service, overseeing front of house and switchboard operations for a high-profile banking client. This is a fantastic opportunity to lead a professional team in a prestigious environment, where exceptional customer service is the standard and every detail matters.
You’ll be responsible for ensuring a seamless experience for visitors and clients alike, anticipating their needs and aligning service delivery with the cultural identity of the bank. As a visible leader, you will inspire your team to consistently exceed expectations, while also bringing forward innovative ideas to enhance the customer journey. Acting as a key ambassador for ISS, the facilities team, and our client, you’ll play a crucial role in elevating the workplace experience and representing the very best of service excellence.
Key Responsibilities
- Lead and manage the front of house team, ensuring exceptional visitor experience
- Handle team recruitment, induction, training, and ongoing performance management
- Oversee room bookings and ensure all are processed efficiently and accurately
- Act as a point of escalation for client and visitor queries or complaints
- Review and implement best practice procedures to enhance service delivery
- Ensure team meets high customer service standards and professional expectations
- Manage FOH rota and plan adequate staffing cover based on business needs
Professional and Personal Competencies/Qualifications
- Proven experience managing a small team
- Confident engaging with internal and external stakeholders
- Strong front of house experience in a professional setting
- Exceptional customer service delivery
- Ability to lead by example and support team development
- Comfortable in a fast-paced, client-facing role
- Organised with strong communication and interpersonal skills
The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Front of House Team Leader employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Leader
✨Tip Number 1
Familiarise yourself with the banking sector and the specific client you'll be working with. Understanding their culture and values will help you align your service delivery with their expectations, making you a more attractive candidate.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experiences where you've successfully managed a team. Be prepared to share examples of how you inspired your team to exceed customer service expectations.
✨Tip Number 3
Prepare to demonstrate your problem-solving abilities. Think of scenarios where you've handled client complaints or queries effectively, as this role requires you to act as a point of escalation for such issues.
✨Tip Number 4
Network with professionals in the facilities management and front of house sectors. Engaging with others in the industry can provide valuable insights and potentially lead to referrals that could strengthen your application.
We think you need these skills to ace Front of House Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams and delivering exceptional customer service. Use specific examples that demonstrate your leadership skills and ability to handle client-facing roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the banking environment. Mention how your previous experiences align with the responsibilities of the Reception Team Leader role.
Highlight Key Competencies: In your application, emphasise your strong communication and interpersonal skills. Provide examples of how you've successfully led a team and managed client relationships in a fast-paced setting.
Showcase Your Problem-Solving Skills: Include instances where you have effectively resolved client queries or complaints. This will demonstrate your ability to act as a point of escalation and your commitment to maintaining high service standards.
How to prepare for a job interview at ISS Facility Services UK
✨Showcase Your Leadership Skills
As a Front of House Team Leader, demonstrating your leadership abilities is crucial. Be prepared to discuss your previous experiences managing teams, how you inspire others, and any innovative ideas you've implemented to enhance service delivery.
✨Emphasise Customer Service Excellence
Exceptional customer service is at the heart of this role. Share specific examples of how you've gone above and beyond for clients in past positions, and be ready to explain how you would ensure a seamless experience for visitors in this new role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complaints or queries. Think of scenarios where you've successfully resolved issues and how you would apply those experiences to potential challenges in this role.
✨Understand the Company Culture
Research ISS and its commitment to inclusivity and diversity. Be ready to discuss how your values align with theirs and how you can contribute to creating a positive workplace environment that reflects their cultural identity.
