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- Tasks: Be the face of our workplace, delivering top-notch service and enhancing client experiences.
- Company: Join ISS, a global leader in workplace and facility management.
- Benefits: Enjoy a permanent role with competitive pay and a vibrant work culture.
- Why this job: Shape a welcoming environment and make a real impact on client satisfaction.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a Facilities Assistant to join our workplace experience team and play a pivotal role in shaping a vibrant, welcoming environment. As an ambassador of exceptional service, you will be the first point of contact for clients and visitors, ensuring every interaction reflects our commitment to quality and professionalism.
In this role, you will actively seek opportunities to improve onsite service delivery, implement new initiatives aligned with the ISS Global Strategy, and maintain strong relationships with stakeholders. You will own the customer touchpoint journey, ensuring seamless service and a 5‑star experience that exceeds expectations.
Key Responsibilities- Act as the primary ambassador for workplace experience, delivering exceptional service at all times.
- Own and manage the customer touchpoint journey, ensuring user‑centric concepts are implemented.
- Build strong relationships with clients and ISS employees, becoming a trusted partner.
- Raise and manage helpdesk tickets for FOH tasks, collaborating with teams to close tasks promptly.
- Conduct site audits and identify opportunities to enhance service provision.
- Ensure all FOH KPIs are met and training for SOPs and compliance checks is completed regularly.
- Support events and handle client personal requests such as printing, mobile recharging, and presentations.
- Answer calls and enquiries professionally, redirecting as necessary and maintaining high standards of courtesy.
- Previous experience in corporate, hospitality, or customer service environments.
- Proficient in MS Office and comfortable working with systems.
- Strong communication skills and high attention to detail.
- Excellent time management and ability to work independently or as part of a team.
- Motivated, flexible, and committed to delivering outstanding customer service.
- Understanding of Health & Safety requirements.
ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com.
Front of House Coordinator employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Coordinator
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with clients and employees. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about delivering exceptional service, think of examples from your past experiences where you went above and beyond for a client. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might even give you a heads-up on what the interviewers are looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to that vibrant workplace experience.
We think you need these skills to ace Front of House Coordinator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Front of House Coordinator role. Highlight your relevant experience in customer service and any specific skills that align with what we’re looking for. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know exactly why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at ISS Facility Services UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Front of House Coordinator role. Familiarise yourself with the key responsibilities and how they align with the company's commitment to exceptional service. This will help you articulate how your experience fits perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
As this role is all about delivering a 5-star experience, be ready to share specific examples from your past experiences in customer service or hospitality. Highlight situations where you went above and beyond to meet client needs, as this will demonstrate your commitment to quality and professionalism.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
✨Practice Your Communication Skills
Strong communication is key for this role, so practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering common interview questions.