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- Tasks: Lead facilities management and enhance user experience in a dynamic corporate environment.
- Company: Join ISS, a global leader in workplace and facility management.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real difference by improving the work environment for everyone.
- Qualifications: 3+ years in facilities management and strong communication skills.
- Other info: Diverse and inclusive workplace with a focus on career development.
The predicted salary is between 36000 - 60000 £ per year.
As part of the service delivery to LG/VMO2, the Facilities Support Manager will be the main point of contact between the building users and IFM focusing on service delivery, customer experience and client liaison across the LG/VMO2 estate. Being the users’ point of contact and the employee and guest services interface for all-inclusive tasks will provide a seamless service for the customers but also continually improve the service offering by sharing best practice, building on lessons learnt and connecting the community with our services.
Key Responsibilities
- Observing, monitoring, listening and seeking feedback on the customers’ experience and how they connect with our FM services.
- Support the quality and timeliness of our FM service delivery in their allocated business area in line with the agreed SLAs – own the space.
- Ensure all helpdesk calls raised for allocated business area are monitored to conclusion via the relevant service team and the helpdesk.
- Checking and reporting issues and making suggestions for optimising the environment to the benefit of all occupants.
- Liaise with LG/VMO2 key contacts on floors. Building relationships, bridging gaps and working closely with co-dependents to provide an optimal experience for all occupants.
- Manage the reception and cleaning teams on site to ensure that the customers experience a pleasant work environment.
- Liaise with contractors for PPM and reactive work orders raised for the site and ensure these are completed within SLA.
- Any other reasonable Adhoc duties or tasks.
- This is a site based role Monday-Friday 8am-4pm.
Professional and Personal Competencies/Qualifications
- A minimum of 3 years’ experience in facilities management in a corporate environment.
- IOSH Managing Safely (preferred).
- Excellent communication skills both written and spoken.
- Ability to persuade and influence with all levels of staff in a corporate environment.
- Experience in building and maintaining relationships.
The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Facilities Support Manager employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Support Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at ISS or similar companies on LinkedIn. Ask them about their experiences and any tips they might have for landing the Facilities Support Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to facilities management. Think about how you can showcase your experience in customer service and relationship building, as these are key for this role.
✨Tip Number 3
Show your passion for people! During interviews, share examples of how you've improved customer experiences in previous roles. This will resonate well with ISS's focus on service delivery and community connection.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the ISS team and contributing to a great workplace.
We think you need these skills to ace Facilities Support Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in facilities management. We want to see how your skills align with the key responsibilities mentioned in the job description.
Showcase Your Communication Skills: Since excellent communication is key for this role, don’t forget to demonstrate your written and spoken communication abilities. Use clear and concise language in your application to reflect this.
Highlight Relationship Building: We’re looking for someone who can build and maintain relationships. Share examples from your past experiences where you successfully liaised with different stakeholders or improved customer experiences.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at ISS Facility Services UK
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Facilities Support Manager. Familiarise yourself with the key responsibilities and how they relate to customer experience and service delivery. This will help you speak confidently about your relevant experience and how you can contribute to the team.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples that demonstrate your ability to liaise effectively with different stakeholders. Think of situations where you've successfully built relationships or resolved conflicts, as these will highlight your interpersonal skills.
✨Be Ready to Discuss Feedback
The job involves observing and seeking feedback on customer experiences. Be prepared to discuss how you've previously gathered and acted on feedback in your past roles. This shows that you value continuous improvement and are proactive in enhancing service delivery.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, the team you'll be working with, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.