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- Tasks: Lead a team to enhance customer service and manage facility operations.
- Company: Join a prestigious organisation focused on high-security facility management.
- Benefits: Enjoy a permanent contract with competitive pay and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic environment while driving service excellence.
- Qualifications: Experience as a Facilities Manager with strong leadership and technical skills required.
- Other info: Must be able to attain BPSS Clearance for this role.
The predicted salary is between 36000 - 60000 £ per year.
The Facilities Manager will oversee operations at a high-security city centre site, leading a team of security guards, receptionists and catering staff. This role requires a strong leader who can drive service excellence and foster collaboration.
This is an opportunity to make a real impact by enhancing customer service and overseeing Planned Preventative Maintenance (PPM) and small works. The role involves close collaboration with the client and other agencies to ensure high service standards.
Security is a key focus, with responsibilities including site tours, inductions, and escorting procedures. The Facilities Manager will implement a Total Facilities Management (TFM) approach, particularly in Hard FM, supporting upcoming technical projects.
The role is ideal for an experienced Facilities Manager eager to innovate and enhance service standards in a prestigious environment.
Key Responsibilities- Oversee integrated facility operations, ensuring compliance with SLAs
- Build strong relationships with client stakeholders
- Lead contract management and drive service improvements
- Ensure health & safety compliance and accurate reporting
- Manage budgets, SLAs, and contract targets
- Handle customer queries and complaints efficiently
- Demonstrable experience of working as a Facilities Manager
- Experience in both Hard & Soft FM (but preferably with a leaning more towards Hard FM)
- Strong technical knowledge of infrastructure and asset management
- Proven leadership and team management skills
- Excellent communication and stakeholder management
- Health & safety expertise and contractor management experience
- Good MS Office skills
- Able to attain BPSS Clearance
If you have any queries regarding this role, please contact the Resourcing Team at resourcing.team@uk.issworld.com.
Facilities Manager (York) employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager (York)
✨Tip Number 1
Familiarise yourself with the Total Facilities Management (TFM) approach, especially in Hard FM. Understanding this will help you demonstrate your capability to manage integrated facility operations effectively during interviews.
✨Tip Number 2
Network with professionals in the facilities management sector, particularly those with experience in high-security environments. This can provide you with insights and potentially valuable connections that may help you stand out.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven service improvements and managed budgets in previous roles. Being able to articulate your past successes will showcase your leadership skills and suitability for the role.
✨Tip Number 4
Research the company’s values and recent projects related to facilities management. Tailoring your conversation to align with their goals will show your genuine interest and commitment to enhancing service standards.
We think you need these skills to ace Facilities Manager (York)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Facilities Manager, particularly in Hard FM. Include specific examples of how you've driven service improvements and managed teams effectively.
Craft a Compelling Cover Letter: In your cover letter, emphasise your leadership skills and your ability to foster collaboration. Mention your experience with Planned Preventative Maintenance (PPM) and how you can enhance customer service at the site.
Highlight Relevant Skills: Clearly outline your technical knowledge of infrastructure and asset management, as well as your health and safety expertise. Use bullet points for easy readability and to draw attention to key competencies.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Facilities Manager role.
How to prepare for a job interview at ISS Facility Services UK
✨Showcase Your Leadership Skills
As a Facilities Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on collaboration and service excellence.
✨Highlight Your Technical Knowledge
Given the emphasis on Hard FM and technical projects, be ready to discuss your experience with infrastructure and asset management. Mention specific projects where you implemented effective solutions.
✨Emphasise Health & Safety Compliance
Health and safety is crucial in this role. Be prepared to talk about your experience with health and safety regulations, contractor management, and how you've ensured compliance in previous positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding customer queries and complaints. Think of scenarios where you turned a negative situation into a positive outcome.
