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- Tasks: Lead a team to enhance customer service and manage facility operations.
- Company: Join a prestigious government contract in Yorkshire, focused on high-security site management.
- Benefits: Enjoy a permanent role with a competitive salary and opportunities for professional growth.
- Why this job: Make a real impact in a collaborative environment while driving service excellence.
- Qualifications: Experience as a Facilities Manager with strong leadership and technical skills required.
- Other info: Must be able to attain BPSS Clearance for this role.
The predicted salary is between 36000 - 60000 £ per year.
The Facilities Manager will oversee operations at a high-security city centre site, leading a team of security guards, receptionists and catering staff. This role requires a strong leader who can drive service excellence and foster collaboration.
This is an opportunity to make a real impact by enhancing customer service and overseeing Planned Preventative Maintenance (PPM) and small works. The role involves close collaboration with the client and other agencies to ensure high service standards.
Security is a key focus, with responsibilities including site tours, inductions, and escorting procedures. The Facilities Manager will implement a Total Facilities Management (TFM) approach, particularly in Hard FM, supporting upcoming technical projects.
The role is ideal for an experienced Facilities Manager eager to innovate and enhance service standards in a prestigious environment.
Key Responsibilities- Oversee integrated facility operations, ensuring compliance with SLAs
- Build strong relationships with client stakeholders
- Lead contract management and drive service improvements
- Ensure health & safety compliance and accurate reporting
- Manage budgets, SLAs, and contract targets
- Handle customer queries and complaints efficiently
- Demonstrable experience of working as a Facilities Manager
- Experience in both Hard & Soft FM (but preferably with a leaning more towards Hard FM)
- Strong technical knowledge of infrastructure and asset management
- Proven leadership and team management skills
- Excellent communication and stakeholder management
- Health & safety expertise and contractor management experience
- Good MS Office skills
- Able to attain BPSS Clearance
If you have any queries regarding this role, please contact the Resourcing Team at resourcing.team@uk.issworld.com.
Facilities Manager employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager
✨Tip Number 1
Familiarise yourself with the specific requirements of the Facilities Manager role, especially in Hard FM. Research the latest trends and technologies in facilities management to demonstrate your knowledge during any discussions.
✨Tip Number 2
Network with professionals in the facilities management sector, particularly those who have experience in high-security environments. Attend industry events or join relevant online forums to build connections that could help you learn more about the role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Think of specific examples where you've driven service excellence and improved operational efficiency, as these will be key points of interest.
✨Tip Number 4
Understand the importance of health and safety compliance in facilities management. Be ready to share your experiences related to health and safety protocols, as well as how you've handled contractor management in previous roles.
We think you need these skills to ace Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Facilities Manager, particularly in Hard FM. Include specific examples of how you've driven service improvements and managed teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and technical knowledge. Mention your experience with compliance, health & safety, and how you can enhance customer service at the site.
Highlight Relevant Experience: In your application, emphasise your demonstrable experience in both Hard and Soft FM. Provide concrete examples of past projects or roles where you successfully managed facilities operations.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to build strong relationships with stakeholders. Use clear and concise language throughout your documents.
How to prepare for a job interview at ISS Facility Services UK
✨Showcase Your Leadership Skills
As a Facilities Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on collaboration and service excellence.
✨Highlight Your Technical Knowledge
Given the emphasis on Hard FM, be ready to discuss your technical expertise in infrastructure and asset management. Share specific projects or experiences that showcase your understanding of these areas.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding health and safety compliance or managing customer complaints. Think of scenarios where you effectively handled such situations.
✨Research the Company and Its Values
Understanding the company's mission and values will help you align your answers with their expectations. Be prepared to discuss how your personal values resonate with theirs, particularly in enhancing customer service.
