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- Tasks: Lead a team to enhance customer service and manage facility operations.
- Company: Join a prestigious government facility in the heart of Yorkshire.
- Benefits: Enjoy a permanent contract with a competitive salary and career growth opportunities.
- Why this job: Make a real impact in a high-security environment while driving service excellence.
- Qualifications: Experience as a Facilities Manager with strong leadership and technical skills required.
- Other info: Must be able to attain BPSS Clearance for this role.
The predicted salary is between 36000 - 60000 £ per year.
The Facilities Manager will oversee operations at a high-security city centre site, leading a team of security guards, receptionists and catering staff. This role requires a strong leader who can drive service excellence and foster collaboration.
This is an opportunity to make a real impact by enhancing customer service and overseeing Planned Preventative Maintenance (PPM) and small works. The role involves close collaboration with the client and other agencies to ensure high service standards.
Security is a key focus, with responsibilities including site tours, inductions, and escorting procedures. The Facilities Manager will implement a Total Facilities Management (TFM) approach, particularly in Hard FM, supporting upcoming technical projects.
The role is ideal for an experienced Facilities Manager eager to innovate and enhance service standards in a prestigious environment.
Key Responsibilities- Oversee integrated facility operations, ensuring compliance with SLAs
- Build strong relationships with client stakeholders
- Lead contract management and drive service improvements
- Ensure health & safety compliance and accurate reporting
- Manage budgets, SLAs, and contract targets
- Handle customer queries and complaints efficiently
- Demonstrable experience of working as a Facilities Manager
- Experience in both Hard & Soft FM (but preferably with a leaning more towards Hard FM)
- Strong technical knowledge of infrastructure and asset management
- Proven leadership and team management skills
- Excellent communication and stakeholder management
- Health & safety expertise and contractor management experience
- Good MS Office skills
- Able to attain BPSS Clearance
If you have any queries regarding this role, please contact the Resourcing Team at resourcing.team@uk.issworld.com.
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager
✨Tip Number 1
Familiarise yourself with the specific requirements of the role, especially around Hard FM and Total Facilities Management. Understanding these concepts will help you speak confidently about your experience and how it aligns with what we’re looking for.
✨Tip Number 2
Network with professionals in the facilities management sector, particularly those who have experience in high-security environments. This can provide you with insights and potentially valuable connections that could support your application.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. We value strong leadership, so having examples ready will demonstrate your capability to drive service excellence.
✨Tip Number 4
Research our company culture and values. Being able to articulate how your personal values align with ours will show that you’re not just a fit for the role, but also for our team at StudySmarter.
We think you need these skills to ace Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Facilities Manager, particularly in Hard FM. Include specific examples of how you've driven service improvements and managed teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and your ability to enhance customer service. Mention your experience with compliance and health & safety, as these are key aspects of the role.
Highlight Relevant Experience: In your application, emphasise your demonstrable experience in both Hard and Soft FM. Provide details about your technical knowledge of infrastructure and asset management, as well as any relevant certifications.
Showcase Communication Skills: Since excellent communication and stakeholder management are crucial for this role, include examples of how you've successfully managed client relationships and handled customer queries in the past.
How to prepare for a job interview at ISS Facility Services UK
✨Showcase Your Leadership Skills
As a Facilities Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on collaboration and service excellence.
✨Understand Hard FM and Soft FM
Since the role leans more towards Hard FM, brush up on your technical knowledge in this area. Be ready to discuss specific projects or experiences that highlight your expertise in infrastructure and asset management.
✨Emphasise Health & Safety Compliance
Health and safety are key components of this role. Be prepared to talk about your experience with health and safety regulations, contractor management, and how you've ensured compliance in previous positions.
✨Prepare for Stakeholder Management Questions
Building strong relationships with client stakeholders is essential. Think of instances where you've effectively managed stakeholder expectations and resolved conflicts, as these will likely come up during the interview.