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- Tasks: Log client calls and manage requests to exceed expectations.
- Company: Join ISS, a leading workplace and facility management company dedicated to making the world work better.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a fast-paced team that values communication and customer satisfaction.
- Qualifications: GCSEs or NVQ in relevant fields; customer service experience preferred.
- Other info: Fixed-term contract for 3 months, with a focus on inclusivity and diversity.
Location: Stoke on Trent, ST1 5PZ
Hours of work: 40
Contract Type: Fixed Term Contract | 3 Months (4th August - 31st October)
Within the UK, ISS provides high-quality facilities services designed to maintain the fabric and appearance of buildings. These services include facilities management, cleaning & hygiene, maintenance & building services, catering, security, landscaping, and more, catering to a diverse range of clients in the public, private, and specialist sectors.
In this role, you will be responsible for the process of logging calls received from clients and accurately translating contractual and operational demands. Your primary focus will be ensuring the Helpdesk function exceeds client expectations by efficiently managing and addressing all requests. As the Customer Service Administrator, you will be expected to ensure high levels of service delivery, accuracy, and customer satisfaction. You will act as a central point of contact, ensuring effective communication between all stakeholders and handling tasks with attention to detail. This is a great opportunity to work in a fast-paced, client-focused environment and contribute to the continued success of ISS.
Key Responsibilities- Process and log client calls, translating into engineering or FM solutions
- Identify appropriate solutions within the contractual process
- Build relationships with clients and the account delivery team
- Manage and update software/programs (e.g. Maximo)
- General administrative duties and provide professional helpdesk support
- Support the account delivery team administratively
- Escalate issues to line management as needed, following company guidelines
- Educated to GCSE standard with at least 5 Grade C passes or an NVQ in Business Administration, Customer Service, ICT, or equivalent
- Previous experience in customer service, contact centre, or administrative role
- Call handling experience
- Proficient in Microsoft Office programmes
- Excellent communication skills
- Ability to work effectively within a team to reach goals
- Organised with good planning and event/schedule management skills
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Customer Service Administrator employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the software mentioned in the job description, such as Maximo. Having a good understanding of how to navigate and use this type of software will give you an edge during the interview process.
✨Tip Number 2
Brush up on your call handling skills. Since you'll be logging client calls and addressing their needs, practice active listening and clear communication to demonstrate your ability to manage client expectations effectively.
✨Tip Number 3
Research ISS and its services thoroughly. Understanding the company's values and the specific services they provide will help you align your answers with their mission during the interview.
✨Tip Number 4
Prepare examples from your past experiences that showcase your organisational skills and ability to work within a team. Highlighting these competencies will show that you're a great fit for the fast-paced environment at ISS.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any call handling experience and your proficiency in Microsoft Office programmes, as these are key for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Customer Service Administrator position. Mention how your skills align with the job requirements and express your enthusiasm for working at ISS.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with clients or team members in previous roles. This will demonstrate your ability to manage relationships and ensure high levels of service delivery.
Highlight Organisational Skills: Detail your organisational and planning skills in your application. Provide examples of how you've managed schedules or administrative tasks efficiently, as this is crucial for the fast-paced environment at ISS.
How to prepare for a job interview at ISS Facility Services UK
✨Know the Company
Before your interview, take some time to research ISS. Understand their services, values, and commitment to customer satisfaction. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Your Communication Skills
As a Customer Service Administrator, effective communication is key. Be prepared to showcase your ability to communicate clearly and professionally. You might want to practice answering common questions out loud to ensure you convey your thoughts effectively.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in customer service or administrative roles. Provide specific examples of how you've handled client calls, resolved issues, or improved service delivery in the past.
✨Showcase Your Organisational Skills
In this role, you'll need to manage multiple tasks efficiently. Be ready to discuss how you prioritise your workload and stay organised, especially in a fast-paced environment. Consider sharing a situation where your organisational skills made a difference.
