Costa Coffee Shop Manager

Costa Coffee Shop Store Manager

Contract: Healthcare

Location: Worcester, WR5 1DD

Hours of work: 37.5

Contract Type: Permanent

We’re looking for a Store Manager to lead one of our Costa Coffee stores. As the face of Costa, you’ll be responsible for ensuring every customer enjoys an unbeatable coffee experience, while driving your store’s performance to achieve its targets.

This is a hands-on leadership role where you’ll motivate, train, and support your team to deliver excellence every day.

Job Description

You’ll take ownership of the store’s success, balancing operational standards, team engagement, and customer satisfaction. From managing stock and cash to overseeing health and safety, you’ll ensure the store runs smoothly and efficiently, all while championing Costa’s values and creating a positive environment for your team and customers.

Key Responsibilities

• Lead, motivate, and develop the store team to deliver outstanding customer service.
• Manage financial and operational performance to achieve targets.
• Ensure brand standards and policies are consistently upheld.
• Oversee staff deployment and rota management.
• Maintain stock levels and ordering processes to meet demand while controlling costs.
• Uphold health and safety standards for staff and customers.
• Handle and resolve customer complaints in line with company policy.
• Deliver effective communication and implement business updates.
• Support succession planning and team development through coaching and reviews.

Professional and Personal Competencies/Qualifications

• Proven experience in leading and motivating a team.
• Strong communication, planning, and organisational skills.
• Confident decision-maker with effective delegation ability.
• Commercially aware with experience managing budgets and costs.
• Passionate about customer service and achieving results.
• Flexible, reliable, and committed with a positive “can-do” attitude.
• Approachable, honest, and open, with strong coaching and people development skills.
• Role model of Costa’s values and behaviours.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com