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For Companies At a Glance
- Tasks: Be the friendly face of our office, welcoming clients and ensuring a smooth reception experience.
- Company: Join ISS, a global leader in workplace management, dedicated to connecting people and places.
- Benefits: Enjoy a permanent role with opportunities for growth in a diverse and inclusive environment.
- Why this job: Make a real impact by delivering 5-star service and building relationships in a professional setting.
- Qualifications: Bring your excellent communication skills and passion for customer service; previous front-of-house experience is a plus.
- Other info: This is a brand new role in a high-spec office space, perfect for those who thrive in dynamic environments.
The predicted salary is between 24000 - 36000 £ per year.
Reception Concierge
Contract: Professional & Technology Services
Location: Birmingham, B26 3RZ
Hours of work: 40
Contract Type: Permanent
This is a brand new role within a high-spec office space where you will be delivering a high quality front of house service.
As Reception Concierge, you will follow company standards on service and ensure smooth running of the day-to-day operation of the reception and common areas.
Job Description
The Reception Concierge will act as the primary interface between the internal operations of Liberty Global, VMO2 and its clients.
The successful candidate will work as part of a team providing outstanding services of the highest possible standard to all clients and visitors to the building.
Key Responsibilities
• Act as first point of contact on reception for clients and visitors, providing a professional and friendly service as well as delivering an exceptional first impression
• Demonstrate a true passion for customer service by pro-actively seeking ways to surprise and delight our clients and guests, always going above and beyond
• Provide the image and service representative of a 5-star business through smiling, professionally greeting clients and visitors, communicating clearly and effectively, taking pride in the reception area and enjoying a professional business environment
• Work as part of a team to deliver great service
• Provide a warm welcome, build friendly, professional relationships with all colleagues and clients
• Keep reception area clean, tidy and free from clutter and personal belongings in order to maintain a professional image
• Promote a professional, pro-active and positive image to the reception team at all times, act as an ambassador
• Deal with and resolve client and visitor enquiries
Professional and Personal Competencies/Qualifications
• Excellent telephone manner and interpersonal skills
• Excellent organisational ability
• Able to work on own initiative
• Working knowledge of Outlook Meeting Room booking system and email
• Smart and well groomed at all times
• Confident, lively and outgoing personality
• Approachable, friendly and cheerful
• Previous Front of House experience in a corporate role
• Ability to display a real passion for customer service and going the extra mile
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing
Concierge employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Make sure to showcase your customer service skills during any interactions you have with the company. Whether it's through networking or during an interview, demonstrate your passion for providing exceptional service and how you've gone above and beyond in previous roles.
✨Tip Number 2
Familiarize yourself with the company culture of ISS. Understanding their commitment to diversity and inclusion can help you align your values with theirs, which is crucial when discussing why you want to work there.
✨Tip Number 3
Prepare to discuss your previous Front of House experience in detail. Be ready to share specific examples of how you handled challenging situations or provided outstanding service, as this will highlight your suitability for the role.
✨Tip Number 4
Practice your communication skills, especially your telephone manner. Since excellent interpersonal skills are a key requirement for this role, consider role-playing scenarios with a friend to refine your approach and ensure you come across as confident and friendly.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Reception Concierge position. Understand the key responsibilities and required competencies, so you can tailor your application to highlight relevant experiences.
Highlight Customer Service Skills: Since this role emphasizes exceptional customer service, make sure to provide specific examples in your CV and cover letter that demonstrate your ability to go above and beyond for clients and visitors.
Showcase Relevant Experience: If you have previous Front of House experience, be sure to detail it in your application. Mention any specific tasks or achievements that align with the responsibilities outlined in the job description.
Professional Presentation: Given the importance of a professional image in this role, ensure that your CV and cover letter are well-formatted, free of errors, and reflect a polished presentation. This will help convey your attention to detail and professionalism.
How to prepare for a job interview at ISS Facility Services UK
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for providing exceptional customer service. Share specific examples of how you've gone above and beyond in previous roles to delight clients and visitors.
✨Demonstrate Professionalism
Dress smartly and maintain a well-groomed appearance for the interview. This role requires a professional image, so your attire should reflect that standard from the very beginning.
✨Prepare for Common Scenarios
Think about potential client and visitor inquiries you might encounter in this role. Prepare responses that showcase your problem-solving skills and ability to handle various situations with ease.
✨Highlight Teamwork Experience
Since this position involves working as part of a team, be ready to discuss your experiences collaborating with others. Share examples of how you contributed to a positive team environment and delivered great service together.
