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- Tasks: Welcome guests and ensure they have an exceptional experience from arrival to departure.
- Company: Join ISS, a leading workplace management company dedicated to connecting people and places.
- Benefits: Enjoy a supportive environment with opportunities for growth and development.
- Why this job: Be part of a diverse team that values innovation, culture, and community.
- Qualifications: Experience in luxury hospitality and strong barista skills are essential.
- Other info: This is a permanent role based in the vibrant heart of Mayfair, London.
The predicted salary is between 28800 - 43200 £ per year.
Location: London, W1K 1PW
Hours of work: 40
Contract Type: Permanent
46 Park Lane is a state-of-the-art location in the heart of Mayfair, London. As part of the facilities team, we are the enablers who ensure every visit is memorable while keeping colleagues safe. Diversity and inclusion, culture and community, learning and innovation are at the core of what we do.
Your empathy and naturally thoughtful approach toward clients, guests, and colleagues sets the tone for a unique and welcoming environment. As a key member of the Park Lane and Westminster team, you will build deep site knowledge and take the lead in delivering solutions and innovative service enhancements. We believe in creating a workplace where individuals can thrive, be themselves, and feel supported in their ambitions.
As the Client Services Host, you will be a customer experience professional and a warm, engaging presence in the space. You will ensure every guest is welcomed with genuine hospitality and receives an exciting, exceptional, and inspirational experience from arrival to departure. You will also ensure that refreshment needs are delivered with style and professionalism, upholding the high standards that make 46 Park Lane a standout environment. Your passion for service will shine through in every interaction.
Key Responsibilities
- Meet and greet visitors in a professional manner
- Set up meeting rooms as required
- Carry out general cleaning duties
- Assist with food plating and prep for external caterers
- Prepare barista-style coffee
- Handle cash transactions (Westminster site only)
Professional and Personal Competencies/Qualifications
- Experience in luxury hospitality (ideally 5-star, boutique-style venues)
- Strong barista skills – quality coffee-making will be tested at interview
- Proven guest-focused approach with excellent service standards
- Willingness to take on varied tasks and support the wider team
- Friendly, professional, and adaptable attitude
The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Client Services Host employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Host
✨Tip Number 1
Familiarise yourself with the luxury hospitality sector, especially focusing on 5-star and boutique-style venues. Understanding the nuances of high-end service will help you stand out during interviews.
✨Tip Number 2
Practice your barista skills before the interview, as quality coffee-making will be tested. Being able to demonstrate your expertise in crafting exceptional beverages can set you apart from other candidates.
✨Tip Number 3
Showcase your empathy and customer service skills by preparing examples of how you've created memorable experiences for guests in previous roles. This will highlight your suitability for the Client Services Host position.
✨Tip Number 4
Research ISS's commitment to diversity and inclusion. Being able to discuss how you align with their values during your conversation can demonstrate your fit within their culture and community.
We think you need these skills to ace Client Services Host
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and competencies required for the Client Services Host position. Tailor your application to highlight relevant experiences that align with these requirements.
Showcase Your Hospitality Experience: Emphasise any previous experience in luxury hospitality, particularly in 5-star or boutique-style venues. Use specific examples to demonstrate your guest-focused approach and service standards.
Highlight Relevant Skills: Make sure to mention your barista skills and any experience with food preparation or cash handling, as these are crucial for the role. Provide details on how you have successfully managed similar tasks in past positions.
Craft a Personal Statement: Write a compelling personal statement that reflects your passion for service and your ability to create a welcoming environment. Share your thoughts on diversity and inclusion, and how you can contribute to the company culture at ISS.
How to prepare for a job interview at ISS Facility Services UK
✨Showcase Your Hospitality Skills
As a Client Services Host, your ability to create a warm and welcoming environment is crucial. Be prepared to share examples of how you've provided exceptional service in previous roles, especially in luxury hospitality settings.
✨Demonstrate Barista Expertise
Since strong barista skills are essential for this role, practice making quality coffee before the interview. You may be tested on your coffee-making abilities, so be ready to impress with your knowledge of different coffee types and preparation methods.
✨Emphasise Teamwork and Adaptability
The role requires a friendly and adaptable attitude. Highlight your experiences working in teams and how you’ve successfully taken on varied tasks to support your colleagues. This will show that you can thrive in a dynamic environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and guest-focused approach. Think of scenarios where you had to handle difficult situations or enhance a guest's experience, and be ready to discuss how you managed them effectively.
