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- Tasks: Lead and manage private patient services, ensuring exceptional care and operational efficiency.
- Company: Join a reputable healthcare provider focused on high-quality patient experiences.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference in patient care while leading a dedicated team.
- Qualifications: Experience in service management and strong leadership skills required.
- Other info: Opportunity for career growth in a dynamic healthcare setting.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced and service-focused Private Patient Manager to support the Key Account Manager in providing strategic direction across FRC’s private patient units. This role has responsibility for overseeing all private patient services, ensuring operations run smoothly, efficiently, and to the highest standards.
The Private Patient Manager will play a key role in delivering an exceptional experience for patients, staff, and visitors, maintaining a clean, safe, and welcoming environment. You will lead and develop teams, uphold rigorous standards of hygiene, safety, and presentation, and ensure that high-quality patient care remains the priority at all times.
Key Responsibilities- Manage staffing levels and competence across the entire private patient service
- Oversee the effective day-to-day operations of private patient and reception services
- Ensure the private patient service is delivered in line with agreed staffing levels, work schedules, and safe methods of work
- Take responsibility for the production and delivery of a high-quality, safe food service for patients, staff, and visitors, including awareness of dietary requirements
- Ensure confidentiality, privacy, and dignity are maintained at all times
- Organise and deliver role-specific training to support new and existing staff and ensure competence across all service areas
- Participate in regular management team meetings, contributing to service planning and development
- Produce and deliver the monthly performance report for the private patient service
- Ensure employees maintain a clean, professional appearance in line with private patient uniform policies, hand care guidelines, and personal hygiene standards
- Respond proactively to service needs and continuously seek to improve productivity and service quality
- Work closely with the catering team to support effective menu development and merchandising
- Ensure all work is undertaken in line with health, safety, security, infection control, and Trust policies and procedures
- Proven experience leading and managing teams in a service-led environment
- Ability to review current processes, identify opportunities for improvement, and implement change
- Experience managing budgets and financial planning to ensure service profitability
- Strong understanding of the operational and service expectations within private patient wards
- Excellent organisational and communication skills, with a strong focus on patient experience
If you are an experienced manager with a passion for delivering high-quality private patient services and leading teams to excellence, we welcome your application.
Private Patient Manager in City of London employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Patient Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the lookout for a Private Patient Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its private patient services. Be ready to discuss how your experience aligns with their goals, especially around patient care and team management. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable talking about your skills and experiences. Focus on how you've led teams and improved service quality in previous roles—this is what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly shows your enthusiasm for the role. Plus, it’s a great way to keep track of your applications!
We think you need these skills to ace Private Patient Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Private Patient Manager role. Highlight your experience in managing teams and delivering high-quality services, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about private patient services and how your previous experiences make you the perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to improve service quality and manage teams effectively. Numbers and results speak volumes, so don’t shy away from sharing them with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to join our awesome team at StudySmarter!
How to prepare for a job interview at ISS Facility Services UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Private Patient Manager. Familiarise yourself with the key tasks mentioned in the job description, such as overseeing operations and managing staffing levels. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Private Patient Manager, you'll be leading teams and ensuring high standards of service. Prepare examples from your past experiences where you've successfully managed a team or improved service quality. Highlight your ability to motivate staff and maintain a positive environment, as this is crucial for the role.
✨Emphasise Patient Experience
The job focuses heavily on delivering exceptional patient care. Be ready to discuss how you've prioritised patient experience in previous roles. Share specific strategies you've implemented to enhance patient satisfaction and ensure confidentiality and dignity are maintained at all times.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company’s approach to private patient services. Ask about their current challenges or future goals. This not only shows your interest but also helps you gauge if the company aligns with your values and career aspirations.
