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- Tasks: Lead a team to ensure top-notch facility operations and customer service.
- Company: Join a prestigious charity making a real difference in the community.
- Benefits: Enjoy a permanent contract with a competitive salary and opportunities for growth.
- Why this job: Make an impact while innovating service standards in a high-security environment.
- Qualifications: Experience as a Facilities Manager with strong leadership and technical skills required.
- Other info: Ideal for those passionate about enhancing service excellence and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
The Facilities Manager will oversee operations at a high-security city centre site, leading a team of security guards, receptionists and catering staff. This role requires a strong leader who can drive service excellence and foster collaboration.
This is an opportunity to make a real impact by enhancing customer service and overseeing Planned Preventative Maintenance (PPM) and small works. The role involves close collaboration with the client and other agencies to ensure high service standards.
The Facilities Manager will implement a Total Facilities Management (TFM) approach, particularly in Hard FM, supporting upcoming technical projects.
The role is ideal for an experienced Facilities Manager eager to innovate and enhance service standards in a prestigious environment.
- Oversee integrated facility operations, ensuring compliance with SLAs
- Lead contract management and drive service improvements
- Handle customer queries and complaints efficiently
- Demonstrable experience of working as a Facilities Manager
- Strong technical knowledge of infrastructure and asset management
- Proven leadership and team management skills
- Excellent communication and stakeholder management
- Health & safety expertise and contractor management experience
- Good MS Office skills
Charity Facilities Manager employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Charity Facilities Manager
✨Tip Number 1
Familiarise yourself with the principles of Total Facilities Management (TFM) and Hard FM. Understanding these concepts will help you demonstrate your expertise during interviews and show how you can implement them effectively in our organisation.
✨Tip Number 2
Network with professionals in the facilities management sector. Attend industry events or join relevant online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare examples of how you've successfully led teams and improved service standards in previous roles. Being able to share specific instances where you've driven excellence will set you apart from other candidates.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for at StudySmarter will allow you to tailor your approach and show how your personal values align with ours, making you a more attractive candidate.
We think you need these skills to ace Charity Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Facilities Manager. Focus on your leadership skills, technical knowledge, and any relevant achievements in service excellence and compliance with SLAs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing customer service and your approach to implementing a Total Facilities Management strategy. Mention specific examples of how you've driven service improvements in previous roles.
Highlight Relevant Experience: When detailing your work history, emphasise your experience in managing teams, handling customer queries, and your expertise in health and safety. Use metrics where possible to demonstrate your impact.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples of successful stakeholder management or collaboration with other agencies. This will show that you can effectively manage relationships in a high-security environment.
How to prepare for a job interview at ISS Facility Services UK
✨Showcase Your Leadership Skills
As a Facilities Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on collaboration and service excellence.
✨Highlight Technical Knowledge
Make sure to discuss your technical knowledge of infrastructure and asset management. Be ready to explain how you've applied this knowledge in previous roles, especially in relation to Planned Preventative Maintenance (PPM).
✨Prepare for Customer Service Scenarios
Since handling customer queries and complaints is a key part of the role, think of specific instances where you've resolved issues effectively. This will show your ability to maintain high service standards.
✨Demonstrate Health & Safety Expertise
Given the importance of health and safety in facilities management, be prepared to discuss your experience in this area. Share examples of how you've ensured compliance and managed contractors safely.
