Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver high-quality catering services for patients and staff.
- Company: Join ISS, a world-leading workplace management company with a people-first approach.
- Benefits: Exciting career opportunities, training, and a commitment to diversity and inclusion.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Previous catering experience and strong leadership skills required.
- Other info: Dynamic environment with a focus on operational excellence and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.
We are seeking a dedicated Patient Catering Operations Manager to oversee the day-to-day delivery of high-quality catering services for patients, staff, and visitors. This role ensures compliance with health, safety, and infection control standards while driving operational excellence and continuous improvement. You will lead a team, manage resources, and collaborate with dietitians and chefs to deliver nutritious meals and exceptional service.
As the Patient Catering Operations Manager, you will assist the Key Account Manager in providing strategic direction for patient feeding services. You will manage staffing, training, and performance, ensuring service standards are met in line with company and trust policies. This role requires strong leadership, organisational skills, and a commitment to maintaining a safe and hygienic environment.
Key Responsibilities- Oversee daily operations of patient feeding services across the site.
- Manage staffing levels, competence, and welfare of catering employees.
- Maintain accurate records for costings, sickness, quality monitoring, and training.
- Organise and deliver job-related training for new and existing staff.
- Plan and coordinate food requirements based on menu cycles and historical data.
- Ensure compliance with health, safety, and infection control policies.
- Monitor and maintain high standards of food quality and dietary requirements.
- Liaise with dietitians and chefs for menu development and merchandising.
- Conduct regular team meetings, performance reviews, and investigations.
- Maintain confidentiality and professionalism at all times.
- Previous catering experience (essential).
- Strong leadership and team management skills.
- Excellent organisational and communication abilities.
- Knowledge of health, safety, and food hygiene standards.
- Ability to plan, coordinate, and monitor food service operations.
- Occupational Health clearance (mandatory).
- Basic Food Hygiene training (will be provided and must be passed).
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com.
Catering Operation Manager employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Operation Manager
✨Tip Number 1
Network like a pro! Reach out to colleagues and connections within the organisation. Let them know you're interested in the Catering Operations Manager role. A friendly chat can sometimes open doors that applications can't.
✨Tip Number 2
Prepare for an informal chat! Brush up on your knowledge about patient catering services and think about how you can contribute to operational excellence. Being ready to discuss your ideas can really impress the decision-makers.
✨Tip Number 3
Showcase your leadership skills! If you’ve led teams or managed projects before, be ready to share those experiences. Highlighting your ability to motivate and manage people will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at ISS.
We think you need these skills to ace Catering Operation Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in catering and management. We want to see how your skills align with the role of Patient Catering Operations Manager, so don’t hold back on showcasing your leadership and organisational abilities!
Showcase Your Compliance Knowledge: Since this role involves health, safety, and infection control standards, it’s crucial to mention any relevant training or experience you have in these areas. We’re looking for someone who can ensure our catering services meet all necessary regulations.
Highlight Team Management Skills: As a Patient Catering Operations Manager, you’ll be leading a team. Make sure to include examples of how you’ve successfully managed teams in the past, whether through training, performance reviews, or fostering a positive work environment. We love to see strong leadership!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this internal opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at ISS Facility Services UK
✨Know Your Catering Basics
Brush up on your catering knowledge, especially around health, safety, and food hygiene standards. Be ready to discuss how you’ve implemented these in past roles, as this will show your understanding of the importance of compliance in patient catering.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and team management experience. Think about times when you’ve successfully trained staff or improved team performance, as this role requires strong organisational skills and the ability to motivate a team.
✨Understand the Menu and Dietary Needs
Familiarise yourself with common dietary requirements and how they impact menu planning. Being able to discuss how you would collaborate with dietitians and chefs to create nutritious meals will demonstrate your commitment to delivering exceptional service.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that may focus on operational challenges or team dynamics. Practising your responses can help you articulate your problem-solving skills and how you would handle real-life situations in the catering environment.
