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For Companies At a Glance
- Tasks: Lead operational improvements and enhance service delivery in a dynamic workplace.
- Company: Join ISS, a global leader in workplace and facility management.
- Benefits: Exciting career growth, diverse environment, and a chance to make a real impact.
- Why this job: Be at the forefront of creating exceptional workplace experiences for everyone.
- Qualifications: Experience in management and strong communication skills required.
- Other info: Embrace a culture of inclusivity and innovation with endless development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
The Workplace Experience Manager is key to the ongoing delivery of brilliant basics on site. Along with continually improving service delivery, meeting the contract objectives and strengthening the customer relationship. The role is essential to delivering the contract expectations whilst maintaining Account performance. It requires a strong proactive can-do attitude and a high degree of initiative.
Key Responsibilities
- Operational Performance improvements against SLA / KPI’s
- Health & Safety performance
- Financial reporting and targeted requirements
- Statutory Compliance
- Asset management and replacement programmes
- Engage with internal and external stakeholders to develop best in class buy or build strategy for services
- Delivery of service excellence across all service lines, including assisting with the implementation of ISS Key concepts and development of Lighthouse sites.
- Promote a strong safety culture, with adherence to company processes for risk assessment, training, safe working, accident reporting and investigation
Professional and Personal Competencies/Qualifications
- Previous FM/Management experience
- Preferably IOSH or NEBOSH qualification
- Ability to understand the customer requirements and translate them into successful operations solutions
- Good IT skills
- To act at all times with integrity and professionalism, demonstrating the ISS values of Honesty, Entrepreneurship, Responsibility, quality and Unity
- Must be self-motivated, energetic and able to take a flexible and agile approach in a demanding environment
- Proven experience of operating in a similar role and environment
- Excellent communication skills
- Practical experience in Hard/Soft service contract delivery and knowledge of understanding
- Leadership – People Management/Planning & organising/Influence/Customer Focus
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Office Manager in Bristol employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out as someone who genuinely cares about the position.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Office Manager in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Office Manager role. Highlight your previous FM/Management experience and any relevant qualifications like IOSH or NEBOSH. We want to see how your skills match what we're looking for!
Showcase Your Achievements: When writing your application, don’t just list your responsibilities. Instead, showcase your achievements and how you've improved operational performance in past roles. We love seeing results!
Be Yourself: Let your personality shine through in your application. We value integrity and professionalism, so be honest about your experiences and how they align with our values at ISS. We’re all about people here!
Apply Through Our Website: For the best chance of success, make sure you apply through our website. It’s the easiest way for us to receive your application and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at ISS Facility Services UK
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Office Manager and the specific responsibilities outlined in the job description. Familiarise yourself with ISS's values and how they align with your own experiences. This will help you articulate how you can contribute to their goals.
✨Showcase Your Experience
Prepare examples from your previous roles that demonstrate your operational performance improvements, health and safety management, and financial reporting skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Engage with Enthusiasm
During the interview, engage with the interviewer by asking insightful questions about the company culture and their approach to service excellence. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Demonstrate Your Leadership Skills
Be ready to discuss your leadership style and how you've successfully managed teams in the past. Highlight your ability to motivate others, plan effectively, and maintain a customer-focused approach. This is crucial for a role that requires strong people management skills.
