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For Companies At a Glance
- Tasks: Coordinate schedules, manage job progress, and ensure smooth communication between teams.
- Company: Join ISS, a leading workplace management company that values people and inclusivity.
- Benefits: Exciting career opportunities, supportive environment, and a chance to make a real impact.
- Why this job: Be at the heart of operations, ensuring everything runs smoothly in a dynamic setting.
- Qualifications: Strong customer service skills and ability to communicate effectively with diverse teams.
- Other info: Fast-paced role with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for an organised, proactive, and people-focused Planner/Scheduler to join our friendly and hardworking team. In this role, you’ll be at the heart of our operations - ensuring engineers are scheduled correctly, deadlines are met, and communication flows smoothly between engineers, supervisors, and clients. You’ll thrive in a fast-paced environment where no two days are the same, and your ability to stay calm, positive, and structured will make all the difference.
As a Scheduler, you’ll play a central role in same-day and in-day management. Your focus will be on allocating work efficiently, monitoring job progress, and keeping everything on track to meet SLAs. You’ll need strong organisational skills, excellent communication, and the confidence to make quick decisions to keep operations running smoothly.
Working Hours
This role operates Monday to Friday, with shifts scheduled between 07:00 and 19:00.
Key Responsibilities
- Review system reports daily to identify urgent jobs and upcoming SLA deadlines.
- Allocate and dispatch engineers to jobs, ensuring clear priorities and readiness for the day.
- Manage work orders throughout the day, updating statuses, maintaining detailed notes, and escalating risks promptly.
- Communicate regularly with engineers, supervisors, and internal teams to resolve issues and keep jobs moving.
- Oversee engineers’ timelines, ensuring correct task allocation and accurate system updates.
- Process returned jobs on the system, maintaining accurate records and audit trails.
- Support Planned Preventative Maintenance (PPM) by reviewing reports and helping plan upcoming tasks.
- Stay organised with inbox management, responding promptly and using colour coding or flags for shared mailboxes.
Professional and Personal Competencies/Qualifications
- Strong customer service experience (retail, hospitality, call centre, or similar).
- Confident communicator with the ability to engage with a wide range of people, including engineers.
- Ability to think on your feet and handle fast-paced situations effectively.
- Good IT literacy and confidence using computer systems.
- Strong written and verbal communication skills.
- Problem-solving mindset with the ability to interpret information quickly.
- Willingness to learn and adapt within an operational service environment.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Scheduler in Birmingham employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ISS. Check out their values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Scheduler, you'll need to engage with various people. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or projects in the past. Whether it's through colour coding or prioritising tasks, demonstrating your methods can really impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our friendly team at ISS. Don’t miss out on this opportunity!
We think you need these skills to ace Scheduler in Birmingham
Some tips for your application 🫡
Show Off Your Organisational Skills: As a Scheduler, being organised is key! Make sure your application highlights your ability to manage multiple tasks and keep everything on track. Use examples from your past experiences to demonstrate how you’ve successfully juggled responsibilities.
Communicate Clearly: Since communication is a big part of this role, ensure your written application reflects your strong communication skills. Keep your language clear and concise, and don’t hesitate to showcase any relevant customer service experience you have!
Be Proactive in Your Approach: We love a proactive attitude! In your application, mention times when you took the initiative to solve problems or improve processes. This will show us that you’re ready to hit the ground running in our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our company. Plus, we can’t wait to hear from you!
How to prepare for a job interview at ISS Facility Services UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Scheduler role. Familiarise yourself with the key responsibilities like managing work orders and communicating with engineers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, be prepared to discuss how you manage your time and tasks. Bring examples of how you've successfully handled multiple priorities in the past, especially in fast-paced environments. This will demonstrate your ability to thrive under pressure.
✨Communicate Clearly and Confidently
As a Scheduler, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and concisely. During the interview, don’t hesitate to ask clarifying questions if you’re unsure about something; it shows you're engaged and proactive.
✨Prepare for Problem-Solving Scenarios
Expect to face situational questions that assess your problem-solving abilities. Think of specific examples where you've had to think on your feet or resolve conflicts. Highlight your quick decision-making skills and how you keep operations running smoothly, as this is crucial for the role.
