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For Companies At a Glance
- Tasks: Manage day-to-day facilities services across three government sites.
- Company: Join ISS, a leading Facilities Management provider in the UK.
- Benefits: Enjoy a hybrid work model with a company car or travel allowance.
- Why this job: Develop your leadership skills while ensuring smooth operations for a major government client.
- Qualifications: Experience in facilities management and some line management experience preferred.
- Other info: Regular travel between Maidstone, Ashford, and Canterbury required.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
- Hybrid role – 4 days site based and 1 day pw from home
- Role will require regular travel between Maidstone, Ashford and Canterbury
- Salary plus company car or travel allowance provided
- Mon to Fri, regular hours
Here at ISS, as one of the UK's Leading Facilities Management (FM) providers, we are looking to develop our operational resource dedicated to a major Government client within Kent, by recruiting a driven Assistant Facilities Manager to take ownership of day to day FM services (Cleaning, Engineering, Security etc) within 3 government sites – Ashford, Maidstone and Canterbury
These are government office facilities but also included Research Laboratories and specialist storage areas, and so represent a clear Facilities challenge to ensure smooth day to day operation
Here, you will line manage 3 Facilities Assistants who are based on different sites, ensuring they are supported and are completing the day to day works correctly
This role will also put you in close proximity to the end client, and it is imperative you forge effective working relationships with this person, ensuring customer satisfaction and managing that relationship on a day to day basis
In essence, as Assistant FM you will ensure your team are delivery day to day, while reporting into the Regional FM who is more strategic in focus
This is a fantastic role for an established Facilities professional, looking to develop their career within leadership, working for a market leader, aligned against a truly major Government customer
Actions will include:
- Maintain a healthy, safe and secure environment and ensure compliance with all Health & Safety legislation.
- Rostering of Engineering, Cleaning and facility Placemakers to ensure that all sites are manned to contractual requirements and covering any sickness or planned absences.
- Ensure all documents such as Audits, COSHH, H&S and SOPs etc. are completed, kept up to date and reviewed at appropriate times.
- Ensure effective recruitment, training and development of frontline Placemakers.
- Ensure all services are delivered in a commercially responsible way.
- Ensure all customer queries / complaints are correctly recorded through the customer complaints procedure.
- Ensure all relevant periodic reporting and required paperwork and administration is completed on time.
- Ensuring rigorous cost control within agreed plans, such as expenditure in materials, consumable, pay and agency labour usage.
- Maximise additional revenue opportunities such as extra cover and ad hoc work, as well as margin improvement opportunities through price reviews and additional services.
- • Ensure effective supervision, 1-2-1s and management of staff within your control
We need from you:
- Some experience within FM, whether as an established Coordinator, Administrator or Supervisor
- Any line mgmnt experience would be very welcome
- Ideally some basic understanding of Technical/Hard FM
Assistant Facilities Manager employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Facilities Manager
✨Tip Number 1
Familiarise yourself with the specific facilities management services that are crucial for government sites, such as compliance with Health & Safety legislation and managing cleaning and engineering teams. This knowledge will help you demonstrate your understanding of the role during interviews.
✨Tip Number 2
Network with professionals in the facilities management sector, especially those who have experience working with government clients. Engaging with them can provide insights into the challenges and expectations of the role, which you can leverage in discussions with potential employers.
✨Tip Number 3
Highlight any previous experience you have in line management or team leadership, as this role requires overseeing Facilities Assistants. Be prepared to discuss how you've successfully managed teams and ensured service delivery in past positions.
✨Tip Number 4
Research ISS and their approach to facilities management, particularly in relation to government contracts. Understanding their values and operational strategies will allow you to tailor your conversations and show that you're a good fit for their team.
We think you need these skills to ace Assistant Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management. Focus on any roles where you've managed teams or dealt with client relationships, as these are key aspects of the Assistant Facilities Manager position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to manage day-to-day operations and build effective relationships with clients.
Highlight Relevant Skills: Emphasise skills such as team management, compliance with health and safety regulations, and cost control. These are crucial for the role and should be clearly outlined in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in facilities management.
How to prepare for a job interview at ISS Facility Services UK
✨Showcase Your FM Experience
Make sure to highlight your previous experience in Facilities Management. Discuss specific roles you've held, the responsibilities you managed, and how they relate to the Assistant Facilities Manager position. This will demonstrate your understanding of the industry and your capability to handle the challenges of the role.
✨Emphasise Leadership Skills
Since this role involves line management, be prepared to discuss your leadership style and experiences. Share examples of how you've successfully managed teams, resolved conflicts, or motivated staff. This will show that you can effectively lead the Facilities Assistants under your supervision.
✨Understand Health & Safety Regulations
Familiarise yourself with relevant Health & Safety legislation and compliance requirements. Be ready to discuss how you have ensured safety in previous roles and how you would maintain a safe environment in this position. This knowledge is crucial for the role and will impress your interviewers.
✨Prepare for Customer Relationship Management
Since you'll be working closely with clients, think about how you can build effective relationships. Prepare examples of how you've handled customer queries or complaints in the past, and be ready to discuss your approach to ensuring customer satisfaction. This will demonstrate your ability to manage client relationships effectively.
