Account Head of Technical

*Please note account is leaving ISS summer of 2025, this role to be protected under TUPE* Happy to consider perm applicants or on an FTC basis Strong salary and package Mon to Fri Home based with travel to 3 major sites – Bristol, London & Perth Here at ISS, as one of the UK’s leading Facilities Management (FM) providers, we are now looking for a Senior Technical Leader to join a Key Account within our Professional Technical Services portfolio, with the client’s estate consisting of corporate, large, high spec, critical offices across the UK, with hit spots being London, Bristol, Norwich, and Perth We offer hard and soft services, with engineering delivered by static and mobile staff spanning Electrical, Mechanical and Fabric. There is a capable engineering resource able to deal with site day to day issues, meaning we are now looking for a Senior Leader to come in at the Head of Technical level where you will act at the strategic level to craft engineering strategy, ensuring it meets operational, customer and commercial needs. This is a fantastic role for a Senior Leader to progress their career, on a high profile account in a newly created role and to raise their profile in this segment of the business. Actions will include: Ensuring a high level of client satisfaction, supporting on account leadership in the management of service delivery and where required driving local initiatives as well as ensuring consistency in processes, systems and reporting Ensuring the efficient and consistent operation of all facility Engineering activities to meet contractual obligations with respect to the Account Support and originate technical services initiatives to deliver Account savings glide paths and account plan with detailed and specific objectives of cost savings, consistency and risk management. Support the development / execution and leadership to technicians and Engineers to site level Engineering budgets and forecasts in accordance with Group TS blueprints and the wider financial timetable. Be responsible for achievement of the agreed financial targets to include revenue, expenses, and aged debts targets Manage the net operating revenue and protect margin for the Account Participate in the quarterly forecasting sessions Meet the agreed Engineering growth targets for the Account Look for opportunities to cross-sell services and work with other services lines to convert across Accounts Support and lead account technical leadership to be responsible for the leadership of all resources involved in the delivery of Technical Services. (E.g., recruitment, ethics, performance assessment, personal development, personal wellbeing etc. driving company standing as employer of choice. Actively manage the professional development of all account technical leadership under his responsibility. Prepare and implement a Succession Plan for each Engineering Services key position across the Account Be responsible for the implementation of Engineering technology platform to support service delivery in the Account. Support the development and ensure effective implementation standard operating and maintenance procedures and processes for the Account (Group blueprints) We need from you: Senior Technical level experience across a major account, or multiple contracts, plus ideally an electrical engineering background plus willingness to explore AE appointment ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.