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- Tasks: Be the friendly face of ISS, enhancing workplace experiences and managing client interactions.
- Company: Join ISS, a leader in creating exceptional workplace environments that prioritize well-being and productivity.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and a chance to make a real impact.
- Why this job: This role is perfect for those who love connecting with people and improving workplace culture.
- Qualifications: Customer service experience and strong communication skills are essential; familiarity with MS Office is a plus.
- Other info: You'll be part of a dynamic team focused on delivering top-notch service and support.
The predicted salary is between 24000 - 36000 £ per year.
In ISS we create places that work, think and give. You will form a key part of this placemaking culture, driving the customer touchpoint journey, as an ambassador of exceptional workplace experience for both the client site you represent and ISS.
Within the position of Network Team Member, you will be working as part of the workplace experience team, curating a workplace environment that increases well being, productivity and enhances company culture that our end users want to be a part of. Actively seeking opportunities to improve onsite service experience and deploy new initiatives in line with the ISS Global Strategy.
Key Responsibilities:
- Own the touchpoint journey and user centric concepts
- Establish good working relationships with the customers in order to be recognised as the natural go to person and a trusted partner to deliver on our value proposition
- Engage with all key stakeholders so as to ensure a collaborative and efficient approach and a swift response to all service requests
- Effectively deal with all business user/client requests and enquiries exceeding expectations in all areas of the operations
- As a brand ambassador for ISS and the client site you represent you will be responsible in ensuring that all client site procedures and standards are met
- To focus on curated experience and drive the agenda for our end users and customer
- To show responsibility for personal health and safety, and that of others in the conduct of the job in line with ISS Support Services and Legal requirement
- To work as part of the workplace team within Front of House providing seamless and effective delivery of all services lines to include; proactively welcoming visitors and tenants, managing all client & visitor requests, process all meeting room requests, organise meeting rooms to the desired level, build relationships effectively
Experience & Traits
- Relevant corporate/hospitality/customer service experience
- Ideally have experience working with systems (e.g. MS Office)
- High degree of accuracy
- Excellent communication skills
- Good time management
- Excellent customer service skills
- Ability to work on own initiative and as part of a team
- Motivated, committed and flexible
- Health & Safety understanding
AMRT1_UKCT
Receptionist employer: ISS Facility Services LTD T/as ISS Food Services
Contact Detail:
ISS Facility Services LTD T/as ISS Food Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Fokussiere dich darauf, deine Kommunikationsfähigkeiten zu verbessern. Da du als Botschafter für die Marke ISS fungierst, ist es wichtig, dass du klar und effektiv mit Kunden und Teamkollegen kommunizieren kannst.
✨Tip Number 2
Zeige Initiative, indem du Vorschläge zur Verbesserung des Serviceerlebnisses machst. Überlege dir, wie du die Arbeitsumgebung für die Nutzer noch angenehmer gestalten kannst und bringe diese Ideen in Gesprächen ein.
✨Tip Number 3
Netzwerke aktiv mit anderen Mitarbeitern und Stakeholdern. Gute Beziehungen sind entscheidend, um als vertrauenswürdiger Partner wahrgenommen zu werden und um schnell auf Anfragen reagieren zu können.
✨Tip Number 4
Informiere dich über die ISS Global Strategy und deren Werte. Wenn du diese verstehst und in deinen Gesprächen einbringst, zeigst du dein Engagement für die Unternehmensziele und die Kultur von ISS.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Receptionist position at ISS. Understand the key responsibilities and required traits, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous corporate, hospitality, or customer service experience. Use specific examples that demonstrate your ability to manage client requests and provide exceptional service.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, make sure to illustrate your proficiency in this area. You can do this by mentioning instances where you effectively communicated with clients or colleagues to resolve issues.
Tailor Your Application: Customize your CV and cover letter to reflect the values and culture of ISS. Mention how you can contribute to creating a positive workplace environment and enhancing the overall customer experience.
How to prepare for a job interview at ISS Facility Services LTD T/as ISS Food Services
✨Show Your Customer Service Skills
As a receptionist, your ability to provide exceptional customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond for clients in previous roles.
✨Demonstrate Your Communication Abilities
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you handle difficult conversations or misunderstandings.
✨Highlight Your Teamwork Experience
Since you'll be part of a workplace experience team, emphasize your ability to work collaboratively. Share instances where you've successfully worked with others to achieve a common goal.
✨Understand the Company Culture
Research ISS and its values. Be ready to discuss how your personal values align with theirs and how you can contribute to creating a positive workplace environment.
