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- Tasks: Lead a diverse team in delivering top-notch cleaning and catering services in a healthcare setting.
- Company: Join ISS, a global leader in facility management, dedicated to enhancing user experiences.
- Benefits: Enjoy a supportive work culture with opportunities for growth and development.
- Why this job: Make a real impact on patient experiences while working in a dynamic healthcare environment.
- Qualifications: Must have a clean UK driving licence and experience in managing teams in healthcare.
- Other info: This role is internal only; external applications will not be considered.
The predicted salary is between 36000 - 60000 £ per year.
This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time. Within the UK, ISS Facility Services - Healthcare delivers Cleaning, Catering, and Integrated Facility Services across multiple client locations.
As Zonal Manager for the Oxleas Contract, you will oversee all Ward Hostess, Cleaning, and Operational services, acting as a key member of the ISS team. Supporting the Site Services Manager, you'll contribute to the planning and delivery of growth and profitability across the contract. Your focus will be on upholding the highest standards to ensure a consistent, high-quality service, aligned with the expectations of both the client (Oxleas) and the end users - including patients, staff, and visitors. This is a vital leadership role within a complex, fast-paced healthcare environment, where your expertise will directly impact the patient experience and service excellence.
Key Responsibilities- Supervise and develop a multi-disciplinary team with diverse skills and backgrounds
- Support service evolution in response to stakeholder needs and expectations
- Maintain high hygiene and work standards across the hospital environment
- Promote adherence to hygiene regulations and staff conduct requirements
- Establish, communicate, and uphold clear performance standards
- Proactively respond to customer needs and feedback
- Monitor service delivery to ensure consistency and quality
- Understand and address challenges and opportunities within the contract
- Build strong working relationships with client and trust representatives
- Ensure effective communication across all levels of service delivery
- Full clean UK driving licence and intermediate food hygiene qualification
- Proven experience managing cleaning and/or catering in a healthcare setting
- Background in leading diverse teams across multiple sites or services
- Strong problem-solving skills with creative operational responses
- Excellent communication and presentation abilities
- Confident interfacing at all levels of an organisation
- Works effectively under pressure and remains solution-focused
- Able to work independently with minimal supervision
- Demonstrates good team collaboration and support
- Solid basic education and understanding of service standards
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Zone Manager employer: ISS FACILITY SERVICES LIMITED
Contact Detail:
ISS FACILITY SERVICES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Zone Manager
✨Tip Number 1
Familiarise yourself with the specific needs and expectations of the Oxleas contract. Understanding the unique challenges and requirements of this healthcare environment will help you demonstrate your capability to manage and improve service delivery effectively.
✨Tip Number 2
Network with current employees in similar roles within ISS. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during discussions or interviews.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed diverse teams in the past. Highlighting your experience in fostering collaboration and maintaining high standards will resonate well with the hiring team.
✨Tip Number 4
Be ready to discuss your problem-solving strategies in a fast-paced environment. Prepare scenarios where you've effectively addressed challenges, as this role requires quick thinking and adaptability to ensure service excellence.
We think you need these skills to ace Zone Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Zone Manager position. Tailor your application to highlight your relevant experience in managing cleaning and catering services within a healthcare setting.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in leading diverse teams and managing operations across multiple sites. Use specific examples that demonstrate your problem-solving skills and ability to maintain high hygiene standards.
Showcase Communication Skills: Since this role requires excellent communication abilities, ensure your application reflects your capacity to interface confidently at all levels of an organisation. Mention any relevant experiences where you successfully communicated with clients or stakeholders.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. Address how your personal competencies align with the company's values and the expectations of the Zone Manager position, particularly in relation to service excellence and customer feedback.
How to prepare for a job interview at ISS FACILITY SERVICES LIMITED
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Zone Manager. Familiarise yourself with the key tasks such as supervising teams, maintaining hygiene standards, and responding to customer feedback. This will help you demonstrate your knowledge during the interview.
✨Showcase Leadership Skills
As this role involves managing a multi-disciplinary team, be prepared to discuss your leadership style and experiences. Share specific examples of how you've successfully led diverse teams in the past, especially in a healthcare setting.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of situations where you had to make quick decisions or adapt to changing circumstances, and be ready to explain your thought process.
✨Emphasise Communication Abilities
Effective communication is crucial in this role. Be ready to discuss how you ensure clear communication across all levels of service delivery. Highlight any experiences where you successfully built relationships with clients or stakeholders.
