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- Tasks: Lead service delivery and enhance workplace experiences through project management and client engagement.
- Company: Join ISS, a world-leading workplace management company dedicated to improving user experiences.
- Benefits: Enjoy a diverse and inclusive work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in a role that values innovation and strong relationships.
- Qualifications: Proven experience in workplace management and strong communication skills are essential.
- Other info: ISS is committed to corporate responsibility and welcomes applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
We are currently recruiting for a Workplace Manager to play a pivotal role in enhancing workplace experiences through exceptional leadership, project management, and client engagement.
As the Workplace Manager, you will lead the delivery of services including document services and mail distribution. You'll deploy, track, and measure solutions using advanced project management methods, while driving operational excellence across various workplace environments. This is a key interface role - building strong relationships with client teams and internal stakeholders, ensuring consistent service output and continuous improvement.
Key Responsibilities- Drive and manage service delivery, SOPs, and project implementations
- Collaborate across leadership, commercial, IT, and vendor teams
- Introduce innovative solutions and manage pilot programs
- Support account growth through the delivery of Workplace Services
- Translate workplace strategy into actionable service delivery
- Proven Workplace Management experience (essential)
- Background in Transition Management or Project Leadership (preferred)
- Proficiency in Microsoft Office Suite (including Project, Visio, Excel, PowerPoint)
- Strong stakeholder engagement and communication skills
- Analytical thinker with a customer-centric approach
- Experience in supplier/vendor management within a similar environment
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com.
Workplace Manager employer: ISS FACILITY SERVICES LIMITED
Contact Detail:
ISS FACILITY SERVICES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Manager
✨Tip Number 1
Familiarise yourself with the latest trends in workplace management and project leadership. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the facility management industry, especially those who have experience in similar roles. Attend relevant events or join online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed projects or improved service delivery in previous roles. Highlight your analytical thinking and customer-centric approach to demonstrate your fit for the position.
✨Tip Number 4
Research ISS's values and commitment to diversity and inclusion. Be ready to articulate how your personal values align with theirs, as cultural fit is often a key consideration for employers in the hiring process.
We think you need these skills to ace Workplace Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in workplace management and project leadership. Use specific examples that demonstrate your ability to drive service delivery and manage stakeholder relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing workplace experiences. Mention how your skills align with the key responsibilities of the Workplace Manager role and express your enthusiasm for working with ISS.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Office Suite, particularly in tools like Project and Excel. Provide examples of how you've used these tools in previous roles to improve operational excellence.
Showcase Your Leadership Experience: Detail your experience in leading teams and managing projects. Include any innovative solutions you have introduced in past roles and how they contributed to service improvements or account growth.
How to prepare for a job interview at ISS FACILITY SERVICES LIMITED
✨Showcase Your Leadership Skills
As a Workplace Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams or projects in the past, focusing on your approach to enhancing workplace experiences and driving operational excellence.
✨Highlight Project Management Expertise
Since the role involves advanced project management methods, be ready to discuss specific projects you've managed. Emphasise your proficiency with tools like Microsoft Project and how you've tracked and measured solutions effectively.
✨Demonstrate Stakeholder Engagement
Strong communication skills are essential for this position. Prepare to share instances where you've built relationships with clients and internal stakeholders, showcasing your ability to ensure consistent service output and continuous improvement.
✨Prepare for Scenario-Based Questions
Expect questions that assess your analytical thinking and customer-centric approach. Think of scenarios where you've introduced innovative solutions or managed pilot programmes, and be ready to explain your thought process and outcomes.
