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- Tasks: Manage the ISS South Quay office and create an exceptional workplace experience.
- Company: ISS is a leading workplace and facility management company focused on people and service excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a passionate team that values inclusivity and makes a real impact on user experiences.
- Qualifications: Strong background in customer service, event management, and facilities management required.
- Other info: This role is internal only; external applications will not be considered.
The predicted salary is between 43200 - 72000 £ per year.
Workplace & Events Manager
Location: London, E14 9SH
Hours of work: 45
Contract Type: Permanent
This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.
As Workplace & Events Manager, you will take full responsibility for the operational management of the ISS South Quay office, ensuring that everything we do remains aligned with our ISS Core Values.
Your role will be central to creating an exceptional environment for all who use the space, combining professionalism with a passion for service excellence.
Job Description
You will be accountable for driving the service experience by applying company methodologies, innovative concepts, and best practices.
The goal is to curate a truly world-class workplace experience that not only meets but exceeds expectations.
This position requires the ability to integrate a wide range of services into one coherent, high-performing team.
As the driving force behind our core story, People Make Places, you will inspire and support colleagues while delivering an outstanding experience for every end user.
Key Responsibilities
- Champion a people-first approach, ensuring every workplace touchpoint enhances employee and visitor experience.
- Own the end-to-end planning and execution of events, including town halls, client visits, cultural activations, and seasonal celebrations.
- Deliver a premium, polished front-of-house and concierge-level service to all guests and stakeholders.
- Design and implement activations that foster community, wellbeing, and a strong sense of belonging.
- Use Conviene and other workplace technology platforms to enhance communication, space booking, and feedback mechanisms, driving user satisfaction.
- Manage and motivate a team of workplace ambassadors, embedding a \”One Team\” culture of service excellence and innovation.
- Promote a culture of Safe Choices by proactively managing risks and ensuring all workplace activities meet health and safety regulations.
Professional and Personal Competencies/Qualifications
- Strong corporate, office or customer service background
- Facilities management and workplace experience
- Proven experience in event management
- Confident using MS Office and data systems
- Health and safety knowledge, IOSH preferred
- Excellent communication and people skills
- Experience managing budgets of £1m+
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it\’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing
Please click on the following link for more information on this role: Job Description
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do click here –
Workplace & Events Manager employer: ISS FACILITY SERVICES LIMITED
Contact Detail:
ISS FACILITY SERVICES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace & Events Manager
✨Tip Number 1
Familiarise yourself with ISS's core values and mission. Understanding their commitment to a people-first approach will help you align your experiences and ideas with what they are looking for in a Workplace & Events Manager.
✨Tip Number 2
Network within the company! Connect with current employees, especially those in similar roles or departments. This can provide you with insights into the workplace culture and expectations, which can be invaluable during discussions.
✨Tip Number 3
Showcase your event management skills by preparing examples of past events you've successfully executed. Be ready to discuss how you drove engagement and created memorable experiences, as this is a key responsibility of the role.
✨Tip Number 4
Demonstrate your knowledge of workplace technology platforms like Conviene. Being able to discuss how you would leverage such tools to enhance communication and user satisfaction will set you apart from other candidates.
We think you need these skills to ace Workplace & Events Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the Workplace & Events Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise your background in corporate, office, or customer service roles, as well as any facilities management and event management experience. Use specific examples to demonstrate how you've successfully managed similar responsibilities in the past.
Showcase Your Skills: Make sure to mention your proficiency in MS Office and any data systems, as well as your knowledge of health and safety regulations. Highlight your communication and people skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for creating exceptional workplace experiences. Discuss how your values align with ISS's core values and how you can contribute to their mission of making the world work better.
How to prepare for a job interview at ISS FACILITY SERVICES LIMITED
✨Showcase Your People-First Approach
Emphasise your commitment to enhancing employee and visitor experiences. Share specific examples of how you've previously created a welcoming environment or improved service delivery in your past roles.
✨Demonstrate Event Management Skills
Prepare to discuss your experience in planning and executing events. Highlight any successful events you've managed, focusing on the details that made them memorable and effective.
✨Familiarise Yourself with Workplace Technology
Since the role involves using platforms like Conviene, be ready to discuss your proficiency with similar technologies. If you have experience with data systems, mention how you've used them to enhance communication and user satisfaction.
✨Exhibit Strong Leadership Qualities
As you'll be managing a team, prepare to talk about your leadership style. Share examples of how you've motivated teams in the past and fostered a culture of service excellence and innovation.
