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- Tasks: Join our team to deliver exceptional guest experiences in a dynamic, high-end environment.
- Company: ISS is a leading workplace management company focused on connecting people and places.
- Benefits: Enjoy a permanent contract with opportunities for growth and development in a diverse workplace.
- Why this job: Be part of a passionate team that values inclusivity and delivers memorable experiences every day.
- Qualifications: Experience in customer service or hospitality is preferred; strong communication skills are essential.
- Other info: This role is internal only; external applications will not be considered.
The predicted salary is between 24000 - 36000 £ per year.
Lunch Support Team Member
Contract: Professional Services, Production & Technology
Location: London, W1K 3JP
Hours of work: 15
Contract Type: Permanent
This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.
Are you passionate about exceptional customer service? Do you thrive in dynamic, high-end environments and love delivering memorable experiences? If so, we have the perfect opportunity for you!
Job Description
We are seeking a Lunch Cover Property Experience Team Member to join our prestigious client contract, providing front-of-house, concierge, and workplace support across a portfolio of stunning properties in Central London.
Key Responsibilities
– Deliver a world-class guest and tenant experience through concierge, reception, events, logistics, and workplace support.
– Provide flexible property cover during lunchtime hours across the client portfolio.
– Proactively anticipate and respond to tenant, visitor, and client needs with professionalism and care.
– Collaborate closely with property managers, tenants, suppliers, and the wider ISS team to create a seamless service environment.
– Act as a brand ambassador for both Grosvenor and ISS, upholding excellence at all times.
Professional and Personal Competencies/Qualifications
– Experience in front of house, concierge, hospitality or corporate customer service (property or facilities experience desirable).
– Excellent communication, time management, and interpersonal skills.
– A confident self-starter with the ability to work both independently and as part of a team.
– Strong local knowledge of Central London, including theatres, dining, and retail.
– Comfortable using Microsoft Office and other workplace systems.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it\’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Please click on the following link for more information on this role: Job Description
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do click here – https://www.uk.issworld.com/
Lunch Support Team Member employer: ISS FACILITY SERVICES LIMITED
Contact Detail:
ISS FACILITY SERVICES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lunch Support Team Member
✨Tip Number 1
Familiarise yourself with the properties and services offered by ISS. Knowing the ins and outs of the locations you'll be supporting will help you stand out as a knowledgeable candidate who can provide exceptional service.
✨Tip Number 2
Network with current employees or those in similar roles within ISS. Engaging with them can give you valuable insights into the company culture and expectations, which can be beneficial during any informal discussions or interviews.
✨Tip Number 3
Demonstrate your passion for customer service by sharing relevant experiences in your conversations. Highlighting specific instances where you've gone above and beyond for customers can showcase your commitment to delivering memorable experiences.
✨Tip Number 4
Stay updated on local events and attractions in Central London. Being well-informed about the area will not only help you assist tenants and visitors better but also show your enthusiasm for the role and the environment you'll be working in.
We think you need these skills to ace Lunch Support Team Member
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Lunch Support Team Member position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise any previous experience in front-of-house, concierge, or customer service roles. Use specific examples to demonstrate how you have delivered exceptional service in dynamic environments.
Showcase Your Skills: Make sure to mention your communication, time management, and interpersonal skills in your application. Provide examples of how you've successfully worked both independently and as part of a team.
Express Your Passion: Convey your enthusiasm for providing outstanding customer service and your commitment to creating memorable experiences. This can set you apart from other candidates and show your alignment with the company's values.
How to prepare for a job interview at ISS FACILITY SERVICES LIMITED
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be prepared to share specific examples from your past experiences. Highlight situations where you went above and beyond to meet a client's needs or resolved a challenging issue.
✨Demonstrate Local Knowledge
Having strong local knowledge of Central London is crucial for this position. Brush up on popular dining spots, theatres, and retail areas. You might be asked about recommendations during the interview, so be ready to impress with your insights!
✨Emphasise Team Collaboration
This role requires working closely with property managers and other team members. Be sure to discuss your experience in collaborative environments and how you contribute to a seamless service experience. Share examples of successful teamwork from your previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle high-pressure situations. Think of potential challenges you might face in this role and how you would address them, demonstrating your proactive approach and professionalism.