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- Tasks: Lead compliance and governance in a dynamic healthcare helpdesk environment.
- Company: Join ISS, a diverse and inclusive employer committed to equity.
- Benefits: Permanent contract with competitive salary and opportunities for professional growth.
- Why this job: Make a real impact on healthcare maintenance and compliance standards.
- Qualifications: Experience in Helpdesk or Compliance Management within Hard FM is essential.
- Other info: Work in a supportive team focused on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
This is a Hard FM compliance and governance role embedded within the helpdesk and CAFM function. The role is responsible for controlling, monitoring and assuring statutory, mandatory and routine maintenance activity through the CAFM system (Concept Evolution), ensuring 100% PPM compliance and reactive performance in line with contractual KPIs. You will act as the central point of control for Hard FM compliance, working closely with the technical site engineering teams, subcontractors and client representatives to provide full visibility, assurance and continuous improvement across the maintenance programme.
Key Responsibilities
- Lead the CAFM helpdesk, ensuring accurate logging, scheduling and closure of PPM and reactive maintenance.
- Ensure all statutory, mandatory and routine maintenance is completed, evidenced and reported in line with legislation, healthcare standards and SFG20.
- Monitor PPM compliance and reactive performance, escalating risks to meet KPIs.
- Manage asset data, job plans, maintenance schedules and compliance records in Concept Evolution.
- Align PPM task libraries and job plans with SFG20, HTMs, HBNs and Trust requirements.
- Audit completed works for technical accuracy, compliance and evidence quality.
- Produce compliance dashboards and reports for management and clients.
- Support contractor controls, including permits, inductions and statutory inspection.
- Maintain engineer training, competencies and certification records.
Professional and Personal Competencies / Qualifications
- Proven experience in a Helpdesk or Compliance Manager role within Hard FM.
- Strong working knowledge of SFG20 maintenance standards and statutory compliance requirements.
- Experience operating CAFM systems, ideally Concept Evolution.
- Background in facilities maintenance, engineering or compliance governance (healthcare or regulated environments preferred).
- Highly analytical, with the ability to interpret data and convert it into clear compliance insight.
- Confident communicator, able to challenge, influence, and work effectively with engineers, subcontractors and clients.
- Comfortable managing high-volume activity, competing priorities and strict performance deadlines.
Equity, Diversity and Inclusion Statement
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have a strong PPM and Helpdesk management background and are looking for a facilities-focused role within a healthcare environment, we'd like to hear from you.
Helpdesk Compliance Manager in London employer: ISS FACILITY SERVICES LIMITED
Contact Detail:
ISS FACILITY SERVICES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Compliance Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and facilities management sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its compliance standards. Familiarise yourself with SFG20 and other relevant regulations. This will not only boost your confidence but also show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a Helpdesk Compliance Manager, you'll need to convey complex information clearly. Role-play common interview questions with a friend or use online resources to refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets the attention it deserves. Let’s get you that dream job!
We think you need these skills to ace Helpdesk Compliance Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Helpdesk Compliance Manager role. Highlight your experience with CAFM systems and compliance management, especially in healthcare settings. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in Hard FM and compliance makes you the perfect fit. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to meet KPIs and manage compliance effectively. Numbers and results speak volumes, so don’t hold back on sharing your successes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ISS FACILITY SERVICES LIMITED
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems, especially Concept Evolution. Be ready to discuss how you've used these systems in the past to manage compliance and maintenance schedules effectively.
✨Understand Compliance Standards
Familiarise yourself with SFG20 maintenance standards and statutory compliance requirements. Prepare examples of how you've ensured compliance in previous roles, as this will show your understanding of the industry's expectations.
✨Showcase Your Analytical Skills
Be prepared to demonstrate your analytical abilities. Think of instances where you've interpreted data to improve compliance or performance. This will highlight your capability to convert complex information into actionable insights.
✨Communicate Confidently
Practice your communication skills, as you'll need to interact with engineers, subcontractors, and clients. Prepare to discuss how you've influenced stakeholders in the past and how you handle challenging conversations.
