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- Tasks: Lead compliance and financial performance for a long-term PFI healthcare contract.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Exciting career opportunities, inclusive culture, and commitment to corporate responsibility.
- Why this job: Make a real impact in healthcare by ensuring compliance and driving improvements.
- Qualifications: Experience in PFI contracts, strong financial skills, and stakeholder engagement.
- Other info: Diverse and inclusive employer with a focus on personal development.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Contract Compliance Manager (PFI) to provide senior leadership for commercial compliance, contract governance, and financial performance under a long-term PFI agreement within ISS Healthcare. The successful candidate will serve as the primary interface for commercial compliance, ensuring all facilities management services meet contractual, financial, and reporting requirements while embedding robust controls and driving continuous improvement.
This is a commercially-focused role requiring strong expertise in PFI contract management, financial oversight, risk mitigation, and strategic stakeholder engagement. The Contract Compliance Manager will be pivotal in maintaining compliance, supporting audits, and ensuring transparency and accountability in all commercial aspects of the PFI contract.
Key Responsibilities- Lead commercial compliance across the PFI contract, interpreting complex terms into practical solutions.
- Own and manage the Unitary Charge Pack, validating financial deductions, service credits, and KPIs.
- Monitor contract risks proactively, resolving issues with Trust, SPV, and internal stakeholders.
- Manage and reconcile monthly financial performance, including invoicing, deductions, and unitary charges.
- Collaborate with Commercial and Finance teams to ensure accurate forecasting, reporting, and audit readiness.
- Track and report service variations, commercial opportunities, and financial impacts.
- Drive accurate and timely performance and compliance reporting across weekly, monthly, and quarterly schedules.
- Utilise CAFM systems to automate monitoring and validate compliance.
- Act as key liaison for Trust and SPV stakeholders, leading performance review meetings and dispute resolution.
- Ensure readiness for audits and embed best practices in governance, reporting, and lifecycle management.
- Extensive experience managing PFI or performance-based commercial contracts, preferably in Soft FM or healthcare.
- Strong financial acumen and experience with PPA/PFI payment mechanisms.
- Proficient in CAFM systems, Excel, and commercial reporting tools.
- Skilled in contract interpretation, SLA management, and legal/commercial dispute resolution.
- Experienced in stakeholder engagement, negotiations, and working closely with legal teams.
- Solid understanding of commercial contract clauses, governance, and regulatory compliance.
- Excellent analytical, communication, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced, complex environment.
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com.
Contract Compliance Manager in London employer: ISS FACILITY SERVICES LIMITED
Contact Detail:
ISS FACILITY SERVICES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Compliance Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and facilities management sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching ISS and its PFI contracts. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in the role and the company.
✨Tip Number 3
Practice your answers to common interview questions related to contract compliance and financial oversight. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your relevant experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the ISS team and making a difference in the healthcare sector.
We think you need these skills to ace Contract Compliance Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with PFI contracts and financial oversight. We want to see how your skills align with the role of Contract Compliance Manager, so don’t hold back!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your expertise in contract compliance and stakeholder engagement. Numbers and results speak volumes, so include any metrics that showcase your success.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at ISS FACILITY SERVICES LIMITED
✨Know Your PFI Inside Out
Make sure you thoroughly understand the ins and outs of PFI contracts, especially in a healthcare context. Brush up on key terms, financial mechanisms, and compliance requirements so you can confidently discuss how you would manage these aspects.
✨Showcase Your Financial Acumen
Prepare to demonstrate your financial oversight skills by discussing past experiences where you've managed budgets or reconciled financial performance. Be ready to explain how you validated deductions and service credits in previous roles.
✨Engage with Stakeholders
Think about examples where you've successfully engaged with stakeholders, particularly in resolving disputes or leading performance review meetings. Highlight your communication skills and ability to build relationships, as this will be crucial in the role.
✨Be Audit Ready
Familiarise yourself with audit processes and best practices in governance and reporting. Prepare to discuss how you've ensured compliance and readiness for audits in your previous positions, showcasing your attention to detail and proactive approach.
