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For Companies At a Glance
- Tasks: Lead operational delivery and manage services in a brand-new office.
- Company: Join ISS, a global leader in workplace and facility management.
- Benefits: Enjoy a supportive team culture and opportunities for career growth.
- Why this job: Make a real impact in a flagship location while developing your skills.
- Qualifications: Experience in Facilities Management and strong people management skills required.
- Other info: Diversity and inclusivity are at the heart of our hiring practices.
The predicted salary is between 36000 - 60000 £ per year.
Facilities Manager
Location: Manchester, M1 2PZ
Hours of work: 40
Contract Type: Permanent
We are seeking an experienced Facilities Manager to take ownership of operational delivery at our brand-new Northern Head Office in central Manchester.
This is an exciting opportunity to join a new team in a state-of-the-art building and play a key role in ensuring outstanding service delivery.
Job Description
As Facilities Manager, you will be responsible for managing all contracted services across your area, ensuring performance meets agreed service levels.
Acting as the first point of escalation for the client on FM-related matters, you\’ll work closely with stakeholders to build strong relationships and consistently deliver services that exceed expectations.
The role will also involve deputising for the Senior Operations Manager when required.
This position offers the chance to make a real impact in a flagship location while developing your career within a supportive and ambitious team.
Key Responsibilities
- Act as the first point of escalation for both the team and customer, ensuring seamless BAU operations delivery.
- Oversee operational deliverables across your area, maintaining high standards of health & safety and service quality.
- Manage small works projects, ensuring timely, consistent, and budget-compliant delivery.
- Build and maintain strong stakeholder relationships with internal and external partners.
- Ensure service delivery meets and exceeds client expectations through SLAs, reporting, compliance with SOPs/EOPs/BCPs, and timely resolution of remedial tasks.
- Take financial responsibility for service streams, supporting variable budgets, approving works within authority, and ensuring cost control.
- Provide effective line management and leadership to Workplace Leads and service teams, auditing service quality and driving remedial actions to completion.
Professional and Personal Competencies/Qualifications
- Proven client-facing Facilities Management experience with strong supplier and stakeholder management.
- Demonstrable people management skills, with a track record of leading, motivating, and developing teams.
- Skilled in delivering exemplary customer service, meeting deadlines, and achieving contract SLAs.
- Strong problem-solving ability with a passion for operational excellence and continuous improvement.
- Highly organised, proactive, and able to work independently with minimal support.
- Excellent communication skills across all levels, with integrity and respect at the core of interactions.
- Competent in MS Office and IOSH Managing Safely certified.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it\’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government\’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Please click on the following link for more information on this role: Job Description
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do click here – https://www.uk.issworld.com/
Facilities Manager employer: ISS FACILITY SERVICES LIMITED
Contact Detail:
ISS FACILITY SERVICES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager
✨Tip Number 1
Familiarise yourself with the latest trends in facilities management. Understanding current best practices and technologies can give you an edge during interviews, showing that you're proactive and knowledgeable about the industry.
✨Tip Number 2
Network with professionals in the facilities management field. Attend industry events or join relevant online forums to connect with others. This can lead to valuable insights and potentially even referrals for the position.
✨Tip Number 3
Prepare specific examples of how you've successfully managed stakeholder relationships in the past. Being able to articulate your experience in building strong partnerships will demonstrate your suitability for the role.
✨Tip Number 4
Research ISS as a company and their values. Understanding their commitment to diversity and inclusion can help you align your responses during interviews, showcasing that you share their vision and culture.
We think you need these skills to ace Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management, particularly any client-facing roles. Emphasise your skills in stakeholder management and operational excellence, as these are key for the Facilities Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for facilities management and your understanding of the role. Mention specific examples of how you've successfully managed services or projects in the past, and how you can contribute to ISS's mission.
Highlight Relevant Qualifications: Include any certifications that are pertinent to the role, such as IOSH Managing Safely. If you have additional qualifications in health and safety or project management, make sure to mention those as well.
Showcase Soft Skills: In your application, emphasise your communication skills and ability to build relationships with stakeholders. Provide examples of how you've led teams or resolved conflicts, as these competencies are crucial for the role.
How to prepare for a job interview at ISS FACILITY SERVICES LIMITED
✨Know Your Responsibilities
Familiarise yourself with the key responsibilities of a Facilities Manager. Be prepared to discuss how your previous experience aligns with managing operational deliverables, health and safety standards, and stakeholder relationships.
✨Demonstrate Leadership Skills
Highlight your people management skills during the interview. Share examples of how you've led teams, motivated staff, and resolved conflicts, as this role requires effective line management and leadership.
✨Showcase Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in facilities management and how you overcame them. This will demonstrate your strong problem-solving ability and commitment to operational excellence.
✨Emphasise Communication Skills
Since excellent communication is crucial for this role, be ready to provide examples of how you've effectively communicated with stakeholders at all levels. This will show your ability to build strong relationships and ensure seamless operations.
