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- Tasks: Oversee compliance and health & safety in a dynamic healthcare environment.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Be part of a diverse team with a commitment to inclusivity and corporate responsibility.
- Why this job: Make a real impact on service delivery and operational excellence in healthcare.
- Qualifications: Strong communication skills and experience in compliance and health & safety auditing.
- Other info: Internal role only; perfect for those looking to grow within a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a proactive and detail-oriented Service & Compliance Manager to oversee contractual compliance, health & safety, and training functions within a dynamic healthcare environment. This pivotal role ensures that services are delivered in line with legal, statutory, and contractual obligations, while fostering continuous improvement and operational excellence.
As the Service & Compliance Manager, you will be responsible for ensuring the contract operates within legal and statutory frameworks and meets all performance criteria. You will manage internal audits, compliance reporting, and service delivery monitoring, particularly within the Security service. The role also involves coordinating health & safety initiatives, training programs, and supporting the development of business systems and procedures.
Key Responsibilities:- Monitor and report on statutory and legislative compliance across the contract
- Manage internal audits and support service departments in improving audit scores
- Oversee performance management systems and ensure accurate reporting
- Act as the first-line technical IT interface for service-related systems
- Compile and present monthly client and risk reports
- Champion health & safety initiatives and maintain the site Health & Safety Plan
- Coordinate training needs, audits, and staff development programs
- Participate in contract extension activities and build strong client relationships
- Lead and motivate staff, ensuring effective delegation and incident management
- Excellent report writing and communication skills
- IT skills with knowledge of MS Excel and PowerPoint
- Previous experience in scheduling/rostering
- Management experience at Site Supervisor or Site Manager level
- Experience in healthcare services (desirable)
- Compliance and Health & Safety auditing experience
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Service and Compliance Manager in England employer: ISS FACILITY SERVICES LIMITED
Contact Detail:
ISS FACILITY SERVICES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Compliance Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the lookout for the Service and Compliance Manager role. Sometimes, a friendly nudge can lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on compliance regulations and health & safety standards relevant to the role. We want you to be the go-to expert in the room, so show off your knowledge and confidence!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience in managing audits and compliance. The more you rehearse, the more natural it will feel when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service and Compliance Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Service & Compliance Manager. We want to see how you can contribute to our healthcare environment!
Showcase Your Communication Skills: Since excellent report writing and communication skills are key for this role, don’t shy away from demonstrating these in your application. Use clear and concise language to convey your points effectively.
Highlight Relevant Experience: If you've got experience in compliance, health & safety, or management, make it front and centre in your application. We’re looking for someone who can hit the ground running, so show us what you’ve got!
Apply Through Our Website: Remember, we encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep everything organised!
How to prepare for a job interview at ISS FACILITY SERVICES LIMITED
✨Know Your Compliance Inside Out
Make sure you brush up on the latest compliance regulations and health & safety standards relevant to the healthcare sector. Being able to discuss these confidently will show that you're proactive and detail-oriented, just like the role requires.
✨Showcase Your Audit Experience
Prepare specific examples of your previous experience with internal audits and compliance reporting. Highlight how you've improved audit scores in the past, as this will demonstrate your ability to manage performance effectively.
✨Master Your IT Skills
Since the role involves being the first-line technical IT interface, be ready to discuss your proficiency with MS Excel and PowerPoint. Consider preparing a few examples of how you've used these tools to enhance service delivery or reporting.
✨Demonstrate Leadership Qualities
Think about times when you've led a team or motivated staff. Be prepared to share how you handle delegation and incident management, as showcasing your leadership skills will align perfectly with the responsibilities of the Service & Compliance Manager.
