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For Companies At a Glance
- Tasks: Lead and manage integrated facilities across three sites, ensuring smooth operations and compliance.
- Company: Join ISS, a global leader in workplace and facility management, dedicated to making the world work better.
- Benefits: Enjoy a diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a passionate team that values people and makes a real impact in various sectors.
- Qualifications: Proven experience in facilities management, especially with PFI contracts, and strong customer service skills.
- Other info: ISS is committed to inclusivity and welcomes applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Contract Facilities Manager
Contract: Government
Location: Cambridge, CB1 1BT
Hours of work: 37.5
Contract Type: Permanent
We are currently recruiting for a Contract Facilities Manager to manage and lead a PFI integrated facility across 3 sites in Humberside.
Job Description
As the Contract Facilities Manager, you will be the contract representative to the customer and responsible for the ISS service team with regards to the delivery of the contract.
The role is accountable to the Key Account Portfolio Director and will line manage the integrated facility service team (hard and soft FM). The role will lead on the client relationships, delivery of key life cycle projects and prepare the contract for hand back at the end of the contract life span.
Key Responsibilities
- Lead project handback to MoJ, ensuring all contractual obligations are met
- Manage integrated facilities services, including planned/reactive maintenance and soft services
- Build strong working relationships with the SPV and lead the on-site contract team
- Ensure full compliance with H&S legislation and embed a strong safety culture
- Oversee accurate and timely reporting, documentation, and compliance records
- Deliver lifecycle and technical projects on time and within budget
- Manage contract finances, SLAs, and customer satisfaction professionally and efficiently
Professional and Personal Competencies/Qualifications
- Proven Facilities Management experience, ideally on PFI contracts
- Strong background in both Hard and Soft FM service delivery
- Experience managing technical infrastructure and engineering systems
- Confident managing P&L and driving operational strategy
- Excellent knowledge of relevant legislation and compliance standards
- Skilled in stakeholder engagement and performance reporting (KPIs, SLAs)
- Commercially minded with strong customer service focus
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it\’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government\’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing
Please click on the following link for more information on this role: Job Description
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do click here –
Contract Facilities Manager employer: ISS FACILITY SERVICES LIMITED
Contact Detail:
ISS FACILITY SERVICES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Facilities Manager
✨Tip Number 1
Familiarise yourself with the specific requirements of PFI contracts, as this role heavily relies on understanding these frameworks. Research common challenges faced in managing integrated facilities and think about how you can address them.
✨Tip Number 2
Network with professionals in the facilities management sector, especially those with experience in hard and soft FM services. Attend industry events or join relevant online forums to build connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss your experience with lifecycle projects and compliance standards during any interviews. Have specific examples ready that demonstrate your ability to manage projects on time and within budget.
✨Tip Number 4
Showcase your customer service focus by thinking of ways to enhance client relationships. Be ready to share strategies you've used in the past to improve customer satisfaction and how you would apply them in this role.
We think you need these skills to ace Contract Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in facilities management, particularly with PFI contracts. Emphasise your skills in managing both hard and soft FM services, as well as any experience with technical infrastructure.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Discuss your experience in managing client relationships and delivering lifecycle projects, showcasing how you can meet their needs.
Highlight Compliance Knowledge: Since compliance with H&S legislation is crucial for this role, ensure you mention any relevant qualifications or experiences that demonstrate your understanding of health and safety standards and your ability to embed a strong safety culture.
Showcase Stakeholder Engagement Skills: In your application, provide examples of how you've successfully engaged with stakeholders in previous roles. Highlight your ability to manage performance reporting and customer satisfaction, as these are key aspects of the position.
How to prepare for a job interview at ISS FACILITY SERVICES LIMITED
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid understanding of the Contract Facilities Manager role. Familiarise yourself with the key responsibilities, such as managing integrated facilities services and leading project handbacks. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Experience
Be prepared to discuss your previous experience in facilities management, especially if it involves PFI contracts. Highlight specific projects where you successfully managed hard and soft FM services, and be ready to provide examples of how you ensured compliance with health and safety legislation.
✨Demonstrate Strong Relationship-Building Skills
Since the role involves building strong relationships with clients and stakeholders, think of examples that showcase your ability to engage effectively with various parties. Discuss how you've maintained customer satisfaction and managed expectations in past roles.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare insightful questions to ask your interviewers. Inquire about their expectations for the role, the team dynamics, or how they measure success in contract delivery. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
