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- Tasks: Lead compliance and performance management for NHS Trust contracts.
- Company: Join ISS, a global leader in workplace and facility management.
- Benefits: Enjoy career growth, inclusivity, and a supportive work culture.
- Why this job: Make a real impact in healthcare while driving innovation and excellence.
- Qualifications: PFI expertise is essential; healthcare experience preferred.
- Other info: Diverse and inclusive employer committed to corporate responsibility.
The predicted salary is between 43200 - 72000 £ per year.
Contract Compliance Manager (PMI)
Location: Orpington, BR6 8ND
Hours of work: 40
Contract Type: Permanent
The Contract Compliance Manager is a key role within ISS Healthcare, responsible for ensuring contractual compliance, performance management, and commercial oversight of Soft FM services under a long-term PFI agreement with the NHS Trust.
As part of a global organisation offering excellent career opportunities, you\’ll work on a strong contract with three years until market testing and the potential for a further 10-year extension, providing consistency and scope to drive the contract forward.
Job Description
The Contract Compliance Manager is a senior position responsible for driving strategic contract governance, commercial compliance, and service performance across a complex operational environment.
Acting as the key internal expert, this role plays a critical part in ensuring that all service delivery aligns with contractual, financial, and regulatory obligations.
The successful candidate will lead on embedding best-in-class compliance frameworks, implement robust governance processes, and champion a culture of service excellence and continuous improvement.
This role goes beyond traditional contract management-requiring a proactive leader with deep contractual expertise, commercial insight, and a forward-looking approach to risk and performance.
This is a high-impact role suited to someone passionate about exceeding client expectations through innovation, collaboration, and industry-leading standards of compliance and reporting.
Key Responsibilities
- Lead all contractual reporting, ensuring accurate weekly and monthly submissions in line with PFI schedules.
- Manage the Unitary Charge Pack process, validating payments, performance deductions, and KPIs.
- Use CAFM systems to track contractual deliverables and audit compliance, recommending improvements as needed.
- Resolve commercial issues including service variations, SPV engagement, deductions, and dispute avoidance.
- Drive accuracy and timeliness of monthly invoicing while ensuring data is audit-ready and compliant with NHS standards.
- Lead performance reviews, conduct root cause analysis on underperformance, and oversee corrective actions.
- Build strong relationships with Trust and SPV stakeholders, acting as the main contact for performance and compliance queries.
Professional and Personal Competencies/Qualifications
- Must have strong PFI knowledge, healthcare experience preferred but PFI expertise is essential
- Commercially savvy with experience in contractual disputes and financial impacts
- Deep understanding of contract mechanics and sharp commercial awareness
- Excellent communication skills, able to engage and influence at senior levels
- Demonstrates maturity with strong analytical skills and insight generation
- Confident in challenging both internal teams and the customer constructively
- Credible, professional, and able to build trust quickly across stakeholders
UK The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it\’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government\’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Please click on the following link for more information on this role: Job Description
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do click here – https://www.uk.issworld.com/ #J-18808-Ljbffr
Contract Compliance Manager (PFI) employer: ISS FACILITY SERVICES LIMITED
Contact Detail:
ISS FACILITY SERVICES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Compliance Manager (PFI)
✨Tip Number 1
Familiarise yourself with the specifics of PFI agreements, especially in the healthcare sector. Understanding the nuances of these contracts will give you a significant edge during discussions and interviews.
✨Tip Number 2
Network with professionals already working in contract compliance or PFI roles. Engaging with industry experts can provide insights into the role and may even lead to referrals within ISS.
✨Tip Number 3
Prepare to discuss your experience with performance management and compliance frameworks. Be ready to share specific examples of how you've driven improvements in previous roles, as this will demonstrate your capability for the position.
✨Tip Number 4
Showcase your communication skills by preparing to articulate complex contractual concepts clearly. This is crucial for engaging with senior stakeholders and demonstrating your ability to influence at higher levels.
We think you need these skills to ace Contract Compliance Manager (PFI)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Contract Compliance Manager. Familiarise yourself with PFI agreements and the specific requirements mentioned in the job description.
Tailor Your CV: Highlight your relevant experience in contract management, particularly in PFI or healthcare settings. Use specific examples that demonstrate your expertise in compliance, performance management, and stakeholder engagement.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for the role and the company. Discuss how your skills align with the key responsibilities and competencies outlined in the job description, and express your enthusiasm for contributing to ISS Healthcare.
Showcase Your Analytical Skills: In your application, emphasise your analytical abilities and experience with performance reviews and root cause analysis. Provide examples of how you've successfully resolved commercial issues or improved compliance processes in previous roles.
How to prepare for a job interview at ISS FACILITY SERVICES LIMITED
✨Showcase Your PFI Knowledge
Make sure to highlight your understanding of Private Finance Initiative (PFI) contracts during the interview. Discuss any relevant experience you have in managing compliance and performance within a PFI framework, as this is crucial for the role.
✨Demonstrate Commercial Acumen
Prepare to discuss your experience with contractual disputes and financial impacts. Be ready to provide examples of how you've navigated complex commercial issues in the past, as this will show your ability to handle the responsibilities of the position.
✨Emphasise Communication Skills
Since the role requires engaging with senior stakeholders, practice articulating your thoughts clearly and confidently. Share instances where you've successfully influenced decisions or built strong relationships with clients or colleagues.
✨Prepare for Performance Management Scenarios
Think about specific examples where you've conducted performance reviews or resolved underperformance issues. Be prepared to discuss your analytical approach and the corrective actions you implemented to drive improvement.
