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- Tasks: Lead and support catering services, ensuring high standards in a dynamic healthcare environment.
- Company: ISS is a global leader in workplace management, dedicated to enhancing user experiences.
- Benefits: Enjoy a diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive team.
- Qualifications: Knowledge of Health & Safety and customer care training is essential.
- Other info: This role is internal only; external applications will not be considered.
The predicted salary is between 36000 - 60000 £ per year.
This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.
We are looking for a Catering Support Manager to lead and support the catering service, ensuring high standards are met across all areas of performance. In this role, you will be responsible for the day-to-day management of service delivery, working closely with the client to maintain strong relationships and ensure expectations are consistently exceeded.
You will oversee operations to drive quality, compliance, and efficiency, acting as the key point of contact between the catering team and the client. This is a great opportunity for someone with strong organisational skills and a passion for delivering excellent service in a dynamic environment.
Key Responsibilities- Provide a high-quality, patient-focused service in a 5-star healthcare environment
- Maintain a clean, safe, and hygienic environment across patient and non-patient areas
- Serve meals and beverages in line with food hygiene regulations and specifications
- Perform basic food preparation and specialised cleaning tasks as required
- Ensure compliance with cleaning standards and hospital protocols
- Remain responsive to service demands and adaptable to changing needs
- Continuously seek to improve service quality and productivity
- Working knowledge and understanding of Level 3 Health & Safety
- Understanding of Support Services in Healthcare or equivalent at NVQ Level 2
- Customer Care training
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com.
Catering Support Manager employer: ISS FACILITY SERVICES LIMITED
Contact Detail:
ISS FACILITY SERVICES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Support Manager
✨Tip Number 1
Familiarise yourself with the specific catering standards and regulations in healthcare settings. Understanding these will not only help you in your role but also demonstrate your commitment to maintaining high-quality service.
✨Tip Number 2
Network with current employees in the catering department. Building relationships with colleagues can provide you with insights into the team's dynamics and expectations, which can be invaluable during your application process.
✨Tip Number 3
Showcase your organisational skills by volunteering for projects or initiatives within the catering team. This hands-on experience will not only enhance your skills but also highlight your dedication to improving service quality.
✨Tip Number 4
Stay updated on the latest trends in catering and food service management, especially in healthcare. Being knowledgeable about innovations and best practices can set you apart as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Catering Support Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and qualifications required for the Catering Support Manager position. This will help you tailor your application to highlight relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in catering management or healthcare support services. Use specific examples to demonstrate your organisational skills and ability to maintain high standards.
Showcase Your Skills: Make sure to mention your understanding of health and safety regulations, customer care training, and any relevant qualifications. This will show that you are well-prepared for the role and can meet the expectations set by the company.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are passionate about delivering excellent service in a dynamic environment. Address how your values align with ISS's commitment to inclusivity and diversity.
How to prepare for a job interview at ISS FACILITY SERVICES LIMITED
✨Know the Company
Familiarise yourself with ISS and its values. Understand their commitment to high standards in service delivery and how they prioritise inclusivity and diversity. This will help you align your answers with their mission during the interview.
✨Demonstrate Your Organisational Skills
As a Catering Support Manager, strong organisational skills are crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or projects, particularly in a healthcare or catering environment.
✨Showcase Your Customer Care Experience
Highlight any previous roles where you provided excellent customer service, especially in a healthcare setting. Be ready to discuss how you handled challenging situations and maintained high standards of service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you had to respond to changing demands or improve service quality, and be prepared to explain your thought process and actions.
