Catering Operations Manager

This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.

We are seeking an experienced and driven Operations Manager to lead the delivery and development of all patient feeding and retail services within the hospital. In this senior leadership role, you will be responsible for implementing and maintaining effective systems and processes in line with Government, Trust, and company standards.

You will lead a diverse and multi-skilled team, providing clear, consistent direction while fostering a culture of excellence and accountability. The successful candidate will demonstrate strong operational acumen, a thorough understanding of healthcare catering and retail standards, and the ability to drive service improvements. This is an excellent opportunity to make a meaningful impact in a healthcare setting, ensuring quality, compliance, and outstanding customer experience across all food and retail operations.

• Lead and support all Patient Feeding and Retail Operations across the hospital site, ensuring safe and effective service in line with company policies.
• Manage catering planning, development, and compliance with Hospital Food Review (2021) and ISS safety standards.
• Build and maintain strong working relationships with internal and external stakeholders.
• Take full financial ownership of catering budgets, sales forecasts, and outlet performance.
• Plan and allocate team workloads with clear objectives and work schedules.
• Drive continuous improvement through service delivery targets, regular reviews, and reporting to the Key Account Manager.
• Oversee staff development with performance plans and effective communication across the team.

• Food Safety knowledge.
• Higher qualification in Catering Management (desirable, but not essential).
• Level 3 Health and Safety qualification.
• Experience in customer interaction, food handling, and healthcare (desirable).
• Proven leadership skills with experience managing a large team.
• Experience in retail and patient catering.
• Strong organisational skills and ability to work under pressure.
• IT proficiency (Microsoft Office).

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com.