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- Tasks: Lead compliance and assurance for Hard FM services across 150+ buildings.
- Company: Join ISS, a global leader in workplace and facility management dedicated to making the world work better.
- Benefits: Enjoy a diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a culture focused on continuous improvement and operational excellence.
- Qualifications: Experience in assurance and compliance, with relevant qualifications like IOSH or NEBOSH.
- Other info: We welcome applicants from all backgrounds and are committed to inclusive hiring practices.
The predicted salary is between 43200 - 72000 £ per year.
Assurance and Compliance Manager
Contract: Government
Location: Addlestone, Surrey – KT15 3NB
Hours of work: 40
Contract Type: Permanent
The Assurance and Compliance Manager will play a pivotal role in helping ISS become the world\’s greatest service organisation. By providing robust oversight of Hard FM service delivery, this role ensures that our customers\’ objectives are met through empowered, high-performing teams.
You will provide the Senior Leadership Team with confidence that maintenance and FM activities are delivered to the highest standards, in full compliance with contractual, legal, and statutory requirements.
Job Description
This role is central to maintaining a culture of continuous improvement and driving operational excellence across a large estate. It ensures that all compliance and assurance processes are robust, auditable, and fully aligned with ISS\’s commitment to delivering world-class service.
The position also carries supervisory responsibilities in accordance with organisational policies and applicable laws, including hiring, training, directing, and appraising team members, as well as managing complaints and resolving operational issues. The primary focus is on providing a compliant, high-quality FM service that consistently meets business-defined requirements.
Key Responsibilities
- Lead the Compliance Administration function, ensuring effective supervision, development, and training of the team.
- Consolidate and maintain all compliance documentation across over 150 buildings.
- Conduct Hard FM assurance activities, inspections, and reporting to ensure statutory and contractual compliance.
- Investigate trends and produce evidence-based reports to highlight compliance risks and opportunities.
- Support Site Leadership in managing non-conformances, corrective actions, and continuous improvement initiatives.
- Collaborate with Technical FMs, SMEs, and subcontractors to drive process improvement and service excellence.
Professional and Personal Competencies/Qualifications
- Significant experience delivering assurance and compliance activities across large Hard Services FM portfolios.
- Vocational education in engineering, HSEQ, or equivalent.
- Proven experience developing Hard FM processes and procedures within an integrated management system compliant with ISO9001.
- Strong knowledge of Work Order Control procedures, CMMS, and CAFM systems.
- Minimum IOSH Managing Safety or NEBOSH qualification.
- Practical experience in Hard Services contract delivery and NEC 4 Contracts.
Core Competencies:
- Strong analytical and investigative skills to assess compliance and risk.
- Excellent stakeholder engagement and communication skills.
- Ability to lead and motivate teams across multiple sites.
- Strong organisational skills with attention to detail and documentation robustness.
- Customer-focused mindset with a commitment to delivering world-class FM services.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it\’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government\’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Please click on the following link for more information on this role: Job Description
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do click here – https://www.uk.issworld.com/ #J-18808-Ljbffr
Assurance and Compliance Manager employer: ISS FACILITY SERVICES LIMITED
Contact Detail:
ISS FACILITY SERVICES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assurance and Compliance Manager
✨Tip Number 1
Familiarise yourself with the latest compliance regulations and standards relevant to Hard FM services. This knowledge will not only help you in interviews but also demonstrate your commitment to maintaining high standards in service delivery.
✨Tip Number 2
Network with professionals in the facilities management sector, especially those with experience in assurance and compliance roles. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led compliance initiatives or improved processes in previous roles. Highlighting your practical experience will set you apart from other candidates.
✨Tip Number 4
Research ISS's values and recent projects to understand their approach to service delivery. Tailoring your conversation during interviews to align with their mission can show that you're a great cultural fit for the team.
We think you need these skills to ace Assurance and Compliance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in assurance and compliance, particularly within Hard FM service delivery. Use specific examples that demonstrate your ability to meet contractual and legal requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and continuous improvement. Mention how your skills align with the responsibilities of the Assurance and Compliance Manager role and how you can contribute to ISS's mission.
Highlight Relevant Qualifications: Clearly list your qualifications, such as your IOSH or NEBOSH certifications, and any vocational education in engineering or HSEQ. This will help demonstrate your suitability for the role.
Showcase Leadership Skills: Since the role involves supervising teams, provide examples of your leadership experience. Discuss how you've motivated teams, managed complaints, and driven process improvements in previous positions.
How to prepare for a job interview at ISS FACILITY SERVICES LIMITED
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid understanding of the Assurance and Compliance Manager role. Familiarise yourself with the key responsibilities, such as leading compliance administration and conducting Hard FM assurance activities. This will help you articulate how your experience aligns with the job requirements.
✨Showcase Your Experience
Prepare to discuss your significant experience in delivering assurance and compliance activities across large Hard Services FM portfolios. Be ready to provide specific examples of how you've developed processes compliant with ISO9001 and managed teams effectively.
✨Demonstrate Analytical Skills
Highlight your strong analytical and investigative skills during the interview. Be prepared to discuss how you've assessed compliance risks in the past and the evidence-based reports you've produced to support continuous improvement initiatives.
✨Engage with Stakeholders
Since excellent stakeholder engagement is crucial for this role, think of examples where you've successfully collaborated with various teams, including Technical FMs and subcontractors. Show how your communication skills have helped drive process improvements and service excellence.
