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For Companies At a Glance
- Tasks: Support daily operations and ensure a smooth workplace experience for everyone.
- Company: Join ISS, a leading workplace management company dedicated to connecting people and places.
- Benefits: Enjoy a welcoming environment, training opportunities, and potential for career progression.
- Why this job: Be part of a dynamic team that values your input and promotes inclusivity.
- Qualifications: No formal qualifications needed; just bring your proactive attitude and customer service skills.
- Other info: Flexible working hours and a commitment to diversity make this role even more appealing.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Workplace Facilities Assistant
Contract: Professional Services, Production & Technology
Location: Warrington, WA3 6GA
Hours of work: 37.5
Contract Type: Permanent
The Workplace Facilities Assistant is pivotal in ensuring the smooth operation and administration of the workplace environment for the Arcadis account. This role is responsible for enhancing the efficiency of back-office functions and supporting a positive experience for employees and guests. The Workplace Facilities Assistant collaborates with various teams to uphold the core values of ISS and Arcadis, ensuring high standards of service delivery.
Job Description: The role involves providing a comprehensive Workplace Facilities Management service, delivering high-quality customer service and technical support to all users of Arcadis UK offices. It also requires understanding and applying relevant Facilities Management procedures and processes to ensure consistency and compliance.
Key Responsibilities
- Provide administrative and operational support to the Workplace Facilities Manager and workplace teams.
- Coordinate essential services such as cleaning, catering, and maintenance to ensure smooth day-to-day operations.
- Maintain accurate records and workplace documentation, ensuring compliance with policies and standards.
- Act as the primary point of contact for workplace-related queries from employees and contractors.
- Liaise with suppliers and service providers to ensure timely and efficient delivery of services.
- Monitor workplace systems and produce reports on occupancy, usage, and service performance.
- Support health, safety, and environmental compliance, including audits and incident reporting.
- Assist with sustainability initiatives and process improvements to enhance workplace efficiency.
Professional and Personal Competencies/Qualifications
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and workplace management systems.
- Excellent organisational and multitasking skills, with the ability to manage competing priorities.
- Strong written and verbal communication skills.
- Ability to collaborate effectively with teams and external partners to achieve workplace goals.
- Attention to detail to ensure accuracy, completeness, and compliance with standards.
What We Offer
- Competitive salary and benefits package.
- A supportive and enthusiastic team environment with opportunities for growth and learning.
- The chance to work on a high-profile contract with a focus on sustainability and innovation.
- The ability to make a meaningful impact on the workplace experience.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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Workplace Facilities Assistant employer: ISS Facilities Services
Contact Detail:
ISS Facilities Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Facilities Assistant
✨Tip Number 1
Familiarise yourself with the specific workplace facilities management processes and standards that ISS upholds. Understanding their approach will help you demonstrate your alignment with their values during any discussions.
✨Tip Number 2
Network with current or former employees of ISS, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when you engage with the hiring team.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully handled queries or issues in previous roles. This will highlight your proactive attitude and ability to communicate effectively across different levels.
✨Tip Number 4
Research the latest trends in workplace facilities management, particularly around health, safety, and environmental compliance. Being knowledgeable about current practices will demonstrate your commitment to the role and the industry.
We think you need these skills to ace Workplace Facilities Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Workplace Facilities Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in workplace or facilities support roles. Emphasise your customer service skills, organisational abilities, and any experience coordinating contractors or service providers.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have demonstrated a proactive attitude and strong communication skills in previous positions, as these are crucial for this role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for the Workplace Facilities Assistant role.
How to prepare for a job interview at ISS Facilities Services
✨Showcase Your Customer Service Skills
As a Workplace Facilities Assistant, strong customer service skills are essential. Be prepared to share examples of how you've successfully handled queries or resolved issues in previous roles, demonstrating your proactive attitude and ability to communicate effectively.
✨Highlight Your Organisational Abilities
This role requires excellent organisational skills. Discuss your experience in managing multiple tasks, coordinating services, and maintaining accurate records. Use specific examples to illustrate how you prioritise tasks and ensure smooth operations.
✨Demonstrate Adaptability
The ability to adapt to changing priorities is crucial in this position. Prepare to discuss situations where you've had to adjust your plans or approach quickly, showcasing your flexibility and problem-solving skills.
✨Familiarise Yourself with Workplace Technologies
Since the role involves implementing workplace technologies, it’s beneficial to have some knowledge of relevant tools and systems. Research common facilities management software and be ready to discuss any experience you have with similar technologies.
