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- Tasks: Deliver a top-notch workplace experience and support daily operations in a corporate environment.
- Company: Join ISS, a leading workplace management company that values people and inclusivity.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be the friendly face of the office and make a real impact on employee experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible hours and a chance to work in a diverse, supportive team.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Workplace Assistant to deliver a high-quality, customer-focused workplace experience within a professional corporate environment at Capgemini’s London office. This is a front-of-house, service-led role where you will act as a visible point of contact for employees, visitors, and suppliers, ensuring the workplace is always clean, organised, and fully ready for business. You will take ownership of meeting room standards, hospitality delivery, and day-to-day workplace support, working closely with facilities, cleaning, and reception teams.
Responsibilities
- Prepare, set up, and reset meeting rooms to required standards, including layout, presentation, cleanliness, AV basics, and tea/coffee.
- Deliver professional visitor hosting and maintain a polished front-of-house presence.
- Ensure all workplace areas are clean, stocked, safe, and fully operational.
- Coordinate and support hard and soft FM services with minimal disruption to staff.
- Identify issues early (cleaning, maintenance, stock, safety) and ensure timely resolution.
- Log and follow up reactive tasks with facilities and cleaning teams.
- Support reception, concierge, post room, hospitality, and event-driven duties as required.
- Issue temporary access passes and update security systems when needed.
- Assist new starters with floor orientation and basic equipment guidance.
Qualifications
- Proven experience in customer service, hospitality, or front-of-house (corporate environment preferred).
- Confident communicator with a professional, customer-first approach.
- Highly organised, proactive, and able to work on own initiative.
- Comfortable making decisions without constant supervision.
- Flexible, adaptable, and able to manage a varied daily workload.
- Competent using Microsoft Outlook, Word, Excel, and basic AV/IT equipment.
Interested? Please apply with your CV to be considered for this opportunity.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Workplace Assistant employer: ISS Facilities Services
Contact Detail:
ISS Facilities Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Capgemini and ISS. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering a top-notch workplace experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-of-house role. Make sure you look polished and professional for your interview. It shows that you take the opportunity seriously and understand the importance of a good appearance in a corporate environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Workplace Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Workplace Assistant role. Highlight any customer service or front-of-house experience you have, as this is key for us.
Showcase Your Communication Skills: Since this role involves a lot of interaction with employees and visitors, emphasise your confident communication style in your application. We want to see how you can maintain a professional presence!
Be Organised: Demonstrate your organisational skills in your application. Mention any experiences where you’ve successfully managed multiple tasks or maintained high standards in a busy environment, as this is crucial for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at ISS Facilities Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Workplace Assistant. Familiarise yourself with tasks like setting up meeting rooms and maintaining a polished front-of-house presence. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a high-quality, customer-focused experience, be ready to share examples from your past where you've excelled in customer service. Highlight situations where you went above and beyond to ensure satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Being highly organised is key for a Workplace Assistant. Prepare to discuss how you manage your time and prioritise tasks effectively. You might even want to bring a simple example of how you’ve successfully handled multiple responsibilities in a previous job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture at ISS, or how they measure success in this role. This shows your genuine interest and helps you assess if the workplace is the right fit for you.
