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- Tasks: Welcome visitors and provide top-notch support in a fast-paced environment.
- Company: Join ISS, a leading workplace and facility management company with a people-first approach.
- Benefits: Permanent contract, competitive salary, and opportunities for personal growth.
- Why this job: Make a real difference by delivering exceptional customer service every day.
- Qualifications: Experience in reception or customer service, strong IT skills, and a friendly attitude.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a professional and customer-focused Receptionist to join our Facilities Management team. This role is integral to delivering high-quality services to our customers and stakeholders, ensuring that every interaction reflects our commitment to excellence. You will work closely with the Assistant Facilities Manager and support all aspects of facilities service provision. This position requires a proactive individual who thrives in a fast-paced environment and is passionate about providing exceptional customer service.
Responsibilities
- Deliver front-of-house services, including welcoming visitors and providing appropriate support.
- Perform general receptionist duties and manage the FM mailbox.
- Ensure security procedures are followed at all times.
- Coordinate meeting room management and provide porterage support, including occasional manual handling tasks (e.g., moving desks).
- Track planned preventative maintenance (PPM) activities and update relevant systems.
- Facilitate and oversee reactive and PPM visits, ensuring timely resolution.
- Conduct inductions for new starters, covering health, safety, and environmental requirements.
Qualifications
- Previous experience in reception or customer service roles.
- Strong IT skills, particularly in Microsoft Office.
- Personable, approachable, and a team player.
- Excellent communication skills and a customer-focused mindset.
- Ability to solve problems effectively and work under pressure in a fast-paced environment.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Reception in Workington employer: ISS Facilities Services
Contact Detail:
ISS Facilities Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception in Workington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ISS and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of a Receptionist and be ready to share specific examples.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Reception in Workington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Reception role. Highlight your customer service experience and any relevant IT skills, especially with Microsoft Office, to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for providing exceptional customer service and how you thrive in fast-paced environments. Let us know why you want to join our Facilities Management team!
Showcase Your Communication Skills: As a Receptionist, communication is key! In your application, demonstrate your excellent communication skills and your ability to solve problems effectively. We want to see how you can connect with our customers and stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at ISS Facilities Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Receptionist in a facilities management context. Familiarise yourself with front-of-house services, security procedures, and the importance of customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position is all about providing exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you handled difficult situations or resolved issues effectively. This will demonstrate your proactive approach and problem-solving abilities.
✨Brush Up on IT Skills
Strong IT skills are essential for this role, especially with Microsoft Office. Make sure you're comfortable using these tools and can discuss how you've used them in previous roles. If you have experience managing emails or coordinating schedules, be ready to share those examples during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.