At a Glance
- Tasks: Lead technical services delivery and ensure high-quality outcomes across the account.
- Company: Join a forward-thinking company committed to inclusivity and excellence.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Opportunities for professional development and a commitment to diversity.
- Why this job: Make a real impact by driving service performance and client satisfaction.
- Qualifications: Strong leadership experience in technical services and excellent communication skills.
The predicted salary is between 60000 - 80000 € per year.
We are seeking a Technical Services Manager to report to the Technical Director of Technical Services and work closely with Group and local country Operational Performance teams. This role is fully accountable for ensuring adherence to OneISS standards for technical services across the account within the assigned region.
We are looking for a senior technical leader who can take full ownership of service delivery, client relationships, and financial performance, while driving consistent, high-quality outcomes, compliance, and continuous improvement across the account.
Key Responsibilities- Lead the end-to-end delivery of technical and engineering services across the account
- Act as the primary escalation point for all technical service issues
- Ensure consistent, high-quality service delivery aligned to contractual requirements
- Build strong client relationships and act as the main technical contact
- Drive client satisfaction, service performance, and continuous improvement
- Own financial performance including budgets, cost control, and revenue targets
- Lead, develop, and manage technical teams and future leadership pipeline
- Ensure compliance with health & safety, legal, and regulatory standards
- Identify growth opportunities, cost savings, and service improvements across the account
- Strong experience in a senior technical leadership role
- Strong background in building services / hard FM
- Proven experience in technical services delivery, compliance, and risk management
- Experience driving technical change and implementation
- Analytical and systematic problem-solving approach
- Strong stakeholder management and leadership capability
- Strong commercial acumen (budgets, contracts, margins)
- Excellent communication and stakeholder management skills
- Full UK driving licence (occasional site visits required)
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. ISS is proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Technical Services Manager employer: ISS Facilities Services
At ISS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters professional growth and inclusivity. As a Technical Services Manager, you will benefit from our commitment to continuous improvement and client satisfaction, while enjoying a supportive environment that values your contributions and encourages career advancement. Located in Stoke, with opportunities for nationwide candidates, we provide a unique platform for you to lead technical services and make a meaningful impact within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Technical Services Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to technical services and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've successfully managed teams and driven service delivery in previous roles. Highlighting your ability to lead and improve processes will make you a strong contender.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Services Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Services Manager role. Highlight your experience in technical leadership, service delivery, and client relationships. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in technical services and how you can drive continuous improvement at StudySmarter.
Showcase Your Leadership Skills:As a senior technical leader, we need to see your leadership capabilities. Mention any teams you've led, how you've developed talent, and your approach to stakeholder management. This will help us understand your fit for the role.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at ISS Facilities Services
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to building services and hard FM. Be ready to discuss specific projects you've led, the challenges you faced, and how you overcame them. This will show that you have the hands-on experience needed for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to develop talent and manage performance. The interviewers will want to see that you can inspire and guide a team while driving service delivery and client satisfaction.
✨Understand the Business Side
Familiarise yourself with financial performance metrics like budgets and revenue targets. Be ready to discuss how you've managed costs and improved margins in previous roles. This will demonstrate your commercial acumen and ability to contribute to the company's bottom line.
✨Build Rapport with Interviewers
Remember, strong stakeholder management is key! Practice your communication skills and be prepared to engage with the interviewers. Ask insightful questions about their operations and express genuine interest in their goals. This will help you stand out as a candidate who is not only qualified but also a great fit for their team.
