At a Glance
- Tasks: Lead technical services delivery and ensure high-quality outcomes across the account.
- Company: Join a forward-thinking company committed to inclusivity and excellence.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunities for growth and a commitment to supporting diverse backgrounds.
- Why this job: Make a real impact by driving service performance and client satisfaction.
- Qualifications: Strong leadership experience in technical services and excellent communication skills.
The predicted salary is between 55000 - 70000 € per year.
We are seeking a Technical Services Manager to report to the Technical Director of Technical Services and work closely with Group and local country Operational Performance teams. This role is fully accountable for ensuring adherence to OneISS standards for technical services across the account within the assigned region.
We are looking for a senior technical leader who can take full ownership of service delivery, client relationships, and financial performance, while driving consistent, high-quality outcomes, compliance, and continuous improvement across the account.
Key Responsibilities- Lead the end-to-end delivery of technical and engineering services across the account
- Act as the primary escalation point for all technical service issues
- Ensure consistent, high-quality service delivery aligned to contractual requirements
- Build strong client relationships and act as the main technical contact
- Drive client satisfaction, service performance, and continuous improvement
- Own financial performance including budgets, cost control, and revenue targets
- Lead, develop, and manage technical teams and future leadership pipeline
- Ensure compliance with health & safety, legal, and regulatory standards
- Identify growth opportunities, cost savings, and service improvements across the account
- Strong experience in a senior technical leadership role
- Strong background in building services / hard FM
- Proven experience in technical services delivery, compliance, and risk management
- Experience driving technical change and implementation
- Analytical and systematic problem-solving approach
- Strong stakeholder management and leadership capability
- Strong commercial acumen (budgets, contracts, margins)
- Excellent communication and stakeholder management skills
- Full UK driving licence (occasional site visits required)
Technical Services Manager employer: ISS Facilities Services
At ISS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Technical Services Manager, you will benefit from comprehensive professional development opportunities, a commitment to diversity and inclusion, and the chance to make a meaningful impact within a supportive environment. Our Stoke location provides a vibrant community atmosphere, ensuring that your contributions are valued while you grow alongside a team dedicated to excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Technical Services Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their needs, especially around service delivery and client relationships. We want to see you shine!
✨Tip Number 3
Practice your pitch! Be ready to discuss your leadership style and how you've driven technical change in previous roles. Confidence is key, so rehearse your answers to common interview questions until they feel natural.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let's get you that Technical Services Manager position!
We think you need these skills to ace Technical Services Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Services Manager. Highlight your experience in technical leadership and service delivery, and don’t forget to mention any relevant achievements that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your strong background in building services and how you’ve driven client satisfaction in previous positions.
Showcase Your Leadership Skills:Since this role involves leading teams, make sure to highlight your leadership experience. Share examples of how you've developed teams and managed performance to achieve high-quality outcomes.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at ISS Facilities Services
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to building services and hard FM. Be ready to discuss specific projects you've led, the challenges you faced, and how you overcame them. This will show that you have the hands-on experience needed for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to develop talent and manage performance. The interviewers will want to see that you can inspire and guide a team while driving service delivery and client satisfaction.
✨Understand the Company’s Values
Familiarise yourself with the company's commitment to diversity and inclusion, as well as their focus on compliance and continuous improvement. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission.
✨Prepare Questions for Them
Think of insightful questions to ask about the company’s future plans, especially regarding technical services and client relationships. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
