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- Tasks: Lead technical security and fire alarm services across 750 sites, ensuring compliance and efficiency.
- Company: Join ISS, a world-leading workplace and facility management company with a people-first approach.
- Benefits: Enjoy a challenging career with opportunities for growth and development in a diverse environment.
- Why this job: Make a real impact by optimising service delivery and enhancing safety across multiple locations.
- Qualifications: Experience in managing service providers in technical fire and security environments is essential.
- Other info: Flexible work with travel to Birmingham and Stoke offices once a week.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly skilled Technical Security & Fire Subject Matter Expert to lead the delivery and ongoing development of technical security and fire alarm services across a large-scale account. This role is pivotal in ensuring compliance, operational efficiency, and robust service delivery across 750 sites and thousands of assets. You will act as the client‑facing authority, managing subcontractor relationships and providing technical governance to senior leadership.
The successful candidate will have proven experience in managing service providers within technical fire and security environments, strong stakeholder engagement skills, and the ability to condense complex information into clear, concise reports. While technical knowledge is advantageous, the ability to lead, organise, and maintain compliance is essential.
Key Responsibilities- Manage service delivery from subcontractors (e.g., G4S, PTSG) for technical security and fire alarm systems, ensuring zero downtime.
- Act as the primary client‑facing authority, building and maintaining confidence with both internal stakeholders and external clients.
- Oversee and monitor performance of subcontractors, ensuring compliance with contractual obligations and industry standards.
- Create, implement, and review the Service Delivery Plan, including emergency response plans and supporting processes.
- Filter detailed technical reports into concise summaries for senior leadership and stakeholders.
- Lead on the development and continuous improvement of technical security and fire alarm service solutions.
- Establish and maintain effective internal and external processes to optimise service efficiency.
- Ensure all documentation and compliance requirements are maintained across all service deliverables.
- Experience managing service providers within technical fire and security environments.
- Strong stakeholder engagement and communication skills.
- Ability to condense complex information into clear, actionable insights.
- Proven leadership and organisational skills, with the ability to work independently.
- Ideally some technical knowledge of security systems and fire alarms.
- Commercial awareness and ability to deliver improvements responsibly.
- Hold a UK driving licence (travel to Stoke and Birmingham offices once a week).
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Technical Security & Fire Subject Matter Expert employer: ISS Facilities Services
Contact Detail:
ISS Facilities Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Security & Fire Subject Matter Expert
✨Tip Number 1
Network like a pro! Reach out to your connections in the technical security and fire sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of compliance and service delivery. Be ready to discuss how you’ve managed subcontractors and improved service efficiency in past roles. We want to see your leadership skills shine!
✨Tip Number 3
Showcase your ability to condense complex information into clear insights. Bring examples of reports or presentations you've created that demonstrate this skill. It’s all about making it easy for stakeholders to understand the important stuff!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Technical Security & Fire Subject Matter Expert role!
We think you need these skills to ace Technical Security & Fire Subject Matter Expert
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Security & Fire Subject Matter Expert. Highlight your experience with service providers and any relevant technical knowledge, so we can see how you fit into our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. We love seeing genuine enthusiasm for what we do at StudySmarter.
Showcase Your Stakeholder Skills: Since this role involves a lot of stakeholder engagement, make sure to include examples of how you've successfully managed relationships in the past. We want to know how you build confidence with clients and colleagues alike!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ISS Facilities Services
✨Know Your Stuff
Make sure you brush up on your technical knowledge of security systems and fire alarms. Familiarise yourself with the latest industry standards and compliance requirements, as you'll need to demonstrate your expertise during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and organisational skills. Think about times when you've successfully managed service providers or led a team, and be ready to discuss how you ensured compliance and operational efficiency.
✨Engage Stakeholders Effectively
Since strong stakeholder engagement is key for this role, practice articulating how you build and maintain relationships with both internal and external clients. Be ready to share specific strategies you've used to communicate complex information clearly.
✨Be Ready to Problem-Solve
Anticipate questions about how you would handle challenges in service delivery or compliance issues. Prepare to discuss your approach to creating and implementing emergency response plans, and how you ensure zero downtime across multiple sites.
