Contract Type: Fixed Term Contract (6 months)
We are seeking a highly organised and customer-focused Subdispatch Co-ordinator to join our team, acting as the first point of contact for client requests and ensuring all calls are logged, processed, and translated accurately into engineering or FM solutions.
Job Description
This role plays a key part in maintaining service excellence, supporting the delivery team, and ensuring contractual processes are met through effective communication, accurate administration, and timely coordination of service activity.
Key Responsibilities
Receive, log and process client and helpdesk requests in line with contractual requirements.
Accurately translate client issues into FM or engineering actions and allocate work to the appropriate resource.
Monitor shared mailboxes and respond to requests within agreed timeframes.
Manage work orders through CAFM systems, including Maximo.
Liaise with subcontractors to arrange and schedule attendance.
Maintain accurate records, documentation, and system updates.
Provide administrative support to the wider service delivery team.
Escalate issues, delays, or concerns to management when required.
Professional and Personal Competencies/Qualifications
Previous experience in a customer service, helpdesk, or administrative role.
Confident call handling skills with a calm and professional approach.
Strong IT literacy, particularly in Microsoft Excel and Microsoft Word.
Excellent communication and relationship-building skills.
High attention to detail with strong planning and organisational abilities.
A team player with a flexible and solutions-focused attitude.
Comfortable working in a fast-paced, service-led environment.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
Subdispatch Co-ordinator
Company: ISS Facilities Services Hours: Full-time Location: Solihull Working pattern: On-site Job type: Contract Posting date: 6 Nov 2026 Closing date: 6 Dec 2026
Summary
Subdispatch Co-ordinator
Contract: Key Account Network
Location: Birmingham, B37 7YN
Hours of work: 40
Contract Type: Fixed Term Contract (6 months)
We are seeking a highly organised and customer-focused Subdispatch Co-ordinator to join our team, acting as the first point of contact for client requests and ensuring all calls are logged, processed, and translated accurately into engineering or FM solutions.
Job Description
This role plays a key part in maintaining service excellence, supporting the delivery team, and ensuring contractual processes are met through effective communication, accurate administration, and timely coordination of service activity.
Key Responsibilities
Receive, log and process client and helpdesk requests in line with contractual requirements.
Accurately translate client issues into FM or engineering actions and allocate work to the appropriate resource.
Monitor shared mailboxes and respond to requests within agreed timeframes.
Manage work orders through CAFM systems, including Maximo.
Liaise with subcontractors to arrange and schedule attendance.
Maintain accurate records, documentation, and system updates.
Provide administrative support to the wider service delivery team.
Escalate issues, delays, or concerns to management when required.
Professional and Personal Competencies/Qualifications
Previous experience in a customer service, helpdesk, or administrative role.
Confident call handling skills with a calm and professional approach.
Strong IT literacy, particularly in Microsoft Excel and Microsoft Word.
Excellent communication and relationship-building skills.
High attention to detail with strong planning and organisational abilities.
A team player with a flexible and solutions-focused attitude.
Comfortable working in a fast-paced, service-led environment.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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Subdispatch Co-ordinator employer: ISS Facilities Services
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values its people. As an HR Advisor in Coventry, you will be part of a supportive and inclusive culture that prioritises employee growth and development, offering numerous opportunities for training and career advancement. With a strong commitment to corporate responsibility and diversity, working here means contributing to meaningful initiatives while enjoying a fulfilling and rewarding career.
