At a Glance
- Tasks: Coordinate out-of-hours service and be the first point of contact for clients.
- Company: Join ISS Facilities Services, a leader in delivering high-quality service.
- Benefits: Fixed-term contract with a dynamic work environment and valuable experience.
- Other info: Great opportunity to enhance your skills in a supportive team.
- Why this job: Make a difference by providing excellent customer service during critical hours.
- Qualifications: Strong customer service skills, KPI experience, and Microsoft Excel proficiency.
The predicted salary is between 25000 - 30000 € per year.
ISS Facilities Services in Stoke-on-Trent is seeking an OOH Night Service Co-ordinator to support our Out of Hours team in delivering high-quality service. This role involves acting as the first point of contact for client communications and maintaining operational systems.
The ideal candidate will have:
- Excellent customer service skills
- Experience in working to KPIs
- Proficiency in Microsoft Excel
This is a fixed-term contract for 6 months offering a dynamic work environment.
Out-of-Hours Service Desk Coordinator in Stoke-on-Trent employer: ISS Facilities Services
At ISS Facilities Services, we pride ourselves on being an excellent employer, offering a dynamic work environment in Stoke-on-Trent where our Out-of-Hours Service Desk Coordinators play a vital role in delivering high-quality service. We foster a supportive work culture that values employee growth and development, providing opportunities for skill enhancement and career progression, all while ensuring a collaborative atmosphere that prioritises customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Out-of-Hours Service Desk Coordinator in Stoke-on-Trent
✨Tip Number 1
Make sure you research ISS Facilities Services and their Out of Hours team. Knowing their values and how they operate will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about being the first point of contact, think of examples from your past experiences where you’ve handled difficult situations or exceeded client expectations.
✨Tip Number 3
Brush up on your Excel skills before the interview. Being proficient in Microsoft Excel is a must for this role, so consider doing a quick online course or tutorial to refresh your knowledge and impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Out-of-Hours Service Desk Coordinator in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service skills and any relevant experience. We want to see how you can bring your unique flair to the Out-of-Hours team!
Showcase Your Excel Skills:Since proficiency in Microsoft Excel is key for this role, don’t forget to mention any specific projects or tasks where you've used Excel effectively. We love seeing those numbers in action!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about why you’re the perfect fit for us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ISS Facilities Services
✨Know Your Stuff
Make sure you understand the role of an Out-of-Hours Service Desk Coordinator. Familiarise yourself with the key responsibilities, especially around client communications and operational systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you resolved issues or went above and beyond for a client. This will demonstrate your ability to handle the demands of the role effectively.
✨Get Comfortable with KPIs
Since the job involves working to KPIs, brush up on what they are and how you've met or exceeded them in previous roles. Be ready to discuss specific metrics and how you can contribute to achieving targets at ISS Facilities Services.
✨Excel at Excel
Proficiency in Microsoft Excel is a must for this role. If you're not already comfortable with it, take some time to practice. Be prepared to discuss how you've used Excel in the past, whether it's for data analysis, reporting, or managing schedules.
