ISS Facilities Services is seeking a Client Services Team Leader in Stoke-on-Trent to lead a Facilities Service Desk team, ensuring high-quality customer service and delivery against KPIs and SLAs. You will provide induction and training for team members, monitor performance, manage customer relationships and escalations, and support workforce planning to maintain SLA adherence.
This 6-month fixed-term contract offers a fast-paced environment with a clear focus on service excellence, teamwork
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Lead, Facilities Service Desk & Client Delivery in Stoke-on-Trent employer: ISS Facilities Services
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values its people. As an HR Advisor in Coventry, you will be part of a supportive and inclusive culture that prioritises employee growth and development, offering numerous opportunities for training and career advancement. With a strong commitment to corporate responsibility and diversity, working here means contributing to meaningful initiatives while enjoying a fulfilling and rewarding career.
