At a Glance
- Tasks: Lead a dynamic team in alarm monitoring and incident management.
- Company: Join a forward-thinking company committed to service excellence.
- Benefits: Enjoy competitive pay, flexible shifts, and career development opportunities.
- Other info: Inclusive workplace with a commitment to diversity and support for all.
- Why this job: Make a real difference by ensuring service continuity and client satisfaction.
- Qualifications: Experience in team leadership and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Service Team Leader to operate in a hands-on, working capacity, combining day-to-day service coordination with people leadership. This role sits at the centre of alarm monitoring, incident management, and reactive service delivery, ensuring faults are managed effectively to protect uptime and service continuity across the technical estate.
We are looking for someone who can lead by example while maintaining operational standards and process adherence in a fast-paced, SLA-driven environment. The role requires strong organisation, clear communication, and the confidence to coordinate engineers, manage client expectations, and ensure work is progressed from initial alert through to closure.
Key Responsibilities- Monitor client alarm systems (including SCADA, BMS and EkkoSense) and jeopardy manage faults to protect service uptime.
- Take end-to-end ownership of reactive work orders on a 24/7/365 basis.
- Raise, allocate, track and close work orders within CAFM systems in line with SLAs and priorities.
- Act as the central point of contact for Power & Environment alarms and service requests, prioritising by risk and impact.
- Coordinate and allocate work to engineers, providing clear instructions and escalating issues as required.
- Communicate effectively with clients on progress, delays and issues, managing complaints where necessary.
- Maintain accurate records, data quality and day-to-day administration, including reporting and documentation.
- Lead the day-to-day operation of the team, managing rotas and leave, and ensuring processes and standards are followed consistently.
- Proven Team Leader experience, ideally within call centre or administrative environments.
- Strong people management skills with the ability to enforce process adherence.
- Confident in understanding processes, identifying gaps, and taking corrective action.
- Excellent written and verbal communication and customer service skills.
- Highly organised, with the ability to prioritise, multitask, and manage competing workloads.
- Comfortable working across multiple systems with strong Microsoft Office 365 skills (Excel, Word, PowerPoint).
Service Team Leader employer: ISS Facilities Services
At ISS, we pride ourselves on being an excellent employer, offering a dynamic work culture that values teamwork and professional growth. Located in Stoke, our Service Team Leader role provides a unique opportunity to lead a dedicated team in a fast-paced environment while enjoying a supportive atmosphere that encourages development and inclusivity. With flexible shift patterns and a commitment to employee well-being, we ensure that our staff are equipped to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Service Team Leader
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Team Leader, you'll need to convey information clearly and effectively. Try role-playing with a friend or family member to boost your confidence before interviews.
✨Tip Number 3
Show off your leadership experience! Be ready to share specific examples of how you've successfully managed teams or projects in the past. This will demonstrate your ability to lead by example in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team.
We think you need these skills to ace Service Team Leader
Some tips for your application 🫡
Show Off Your Leadership Skills:When you're writing your application, make sure to highlight your experience in leading teams. We want to see how you've managed people and processes in a fast-paced environment, so share specific examples that demonstrate your ability to lead by example.
Be Clear and Concise:Communication is key in this role, so your application should reflect that. Keep your language clear and to the point, avoiding jargon where possible. We appreciate straightforwardness, so make it easy for us to see your qualifications.
Tailor Your Application:Make sure to customise your application to fit the job description. Highlight your relevant skills and experiences that align with the responsibilities of the Service Team Leader role. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ISS Facilities Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Team Leader role. Familiarise yourself with alarm monitoring systems like SCADA and BMS, and be ready to discuss how you would manage faults and ensure service continuity.
✨Showcase Your Leadership Skills
Be prepared to share examples of how you've led teams in the past. Highlight your experience in coordinating work, managing client expectations, and enforcing process adherence. This will demonstrate your capability to lead by example in a fast-paced environment.
✨Communicate Clearly and Confidently
Effective communication is key for this role. Practice articulating your thoughts clearly, especially when discussing how you would handle client communications and manage complaints. This will show that you can maintain professionalism under pressure.
✨Demonstrate Your Organisational Skills
Since the role requires strong organisational abilities, come prepared with examples of how you've successfully managed competing workloads and prioritised tasks in previous positions. Mention any tools or systems you've used to stay organised, especially if they relate to Microsoft Office 365.
