At a Glance
- Tasks: Lead service delivery across multiple job centres, ensuring top-notch maintenance and cleaning.
- Company: Join ISS, a global leader in workplace and facility management.
- Benefits: Enjoy a competitive salary, career growth, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for personal development.
- Why this job: Make a real impact managing a prestigious government contract.
- Qualifications: Experience in facilities management and strong client relationship skills required.
The predicted salary is between 36000 - 44000 £ per year.
Location: Preston, PR1 1DD (with local travel)
Hours of work: 40
Contract Type: Permanent
We are recruiting for an experienced dual-service Facilities Manager to join our team supporting a high-profile government contract. You will take full ownership of service delivery across your allocated regional sites - 10 local job centres and offices. Managing both building maintenance and contract cleaning, you will ensure performance, compliance, and value for money while maintaining strong client relationships within a complex and highly regulated environment. You will act as the key interface between the client and operational teams, ensuring we consistently demonstrate high standards, transparency, and compliance.
Key Responsibilities:
- Oversee hard and soft FM service delivery across multiple sites
- Manage client relationships and proactively resolve service issues
- Ensure full compliance with statutory requirements and SFG20 maintenance standards
- Manage site-based teams including supervisors, engineers, and cleaners (where applicable)
- Oversee subcontractor performance, compliance, and service quality
- Monitor and report on KPIs, SLAs, and performance metrics using CAFM system (Maximo)
Professional and Personal Competencies/Qualifications:
- Strong understanding of both hard and soft FM services
- Experience managing client expectations in a complex contract environment
- Previous people management / line management experience
- IOSH Managing Safely qualification
- Understanding of statutory compliance requirements
- Working towards Level 3 or Level 4 qualification in Facilities Management
This is an opportunity to manage a prestigious government contract, operating within a structured, high-expectation environment where professionalism and service excellence are critical. If you are an experienced Facilities Manager ready to take ownership of a regional portfolio and be the face of service delivery, we would love to hear from you.
The Company:
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Facilities Manager (Hard & Soft) in Preston employer: ISS Facilities Services
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values its people. As an HR Advisor in Coventry, you will be part of a supportive and inclusive culture that prioritises employee growth and development, offering numerous opportunities for training and career advancement. With a strong commitment to corporate responsibility and diversity, working here means contributing to meaningful initiatives while enjoying a fulfilling and rewarding career.
