Operation Business Support

We are seeking an organised and proactive Operations Business Support Administrator to join our team in Manchester. This role is pivotal in ensuring smooth back‑office operations, compliance with asset management standards, and effective scheduling of service visits. You will play a key part in managing contractors, maintaining accurate documentation, and supporting helpdesk operations to meet service level agreements.

The successful candidate will have strong communication skills, excellent organisational abilities, and a good level of IT proficiency. Experience with CAFM systems and fault logging is desirable, along with the ability to work under pressure and meet deadlines. This is an exciting opportunity for someone who thrives in a fast‑paced environment and values accuracy, compliance, and client satisfaction.

• Support 55001 compliance and asset management processes, including CAFM PPM planning and reporting.
• Schedule and book service visits for contractors, ensuring health and safety work packs are prepared and approved.
• Maintain accurate records of service documentation, compliance paperwork, and corrective actions.
• Operate and support the ISS Help Desk, logging and prioritising calls within KPI targets.
• Raise purchase orders and liaise with third‑party suppliers to allocate work as required.
• Provide general administrative and clerical support, including cover for colleagues during absences.
• Ensure compliance with health, safety, and security procedures, reporting incidents and supporting investigations.
• Build and maintain positive relationships with clients, contractors, and internal teams to ensure high service standards.

• Strong verbal and written communication skills with a professional telephone manner.
• Good organisational skills and ability to work under pressure to meet deadlines.
• Proficiency in Microsoft Office, particularly Excel; experience with CAFM systems is an advantage.
• Previous experience in fault logging and data recording on database systems.
• Ability to use initiative and maintain accuracy in all tasks.

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.