At a Glance
- Tasks: Lead and coordinate catering services for patients and staff in a dynamic healthcare environment.
- Company: Join ISS, a world-leading workplace management company dedicated to making a difference.
- Benefits: Enjoy competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to excellence and inclusivity.
- Why this job: Make a real impact on patient care while developing your leadership skills.
- Qualifications: Experience in catering management and strong organisational skills are essential.
The predicted salary is between 15.36 - 15.36 £ per hour.
Contract Type: Fixed Term Contract - 12 months
We are seeking a Private Patients Manager to lead and coordinate the day-to-day operational management of catering services across ward areas, private patient facilities and the children's unit. The successful candidate will ensure the delivery of a high-quality catering service for patients, visitors and staff, while maintaining compliance with food safety, hygiene and financial requirements.
We are looking for a proactive and organised manager who can oversee catering operations, manage staff, maintain excellent customer service standards and ensure robust stock, food safety and HACCP processes are consistently followed. This role requires close collaboration with catering teams, suppliers and internal stakeholders to support the effective delivery of catering services across the Trust.
Key Responsibilities
- Manage the daily operational delivery of catering services across ward areas, private patient facilities and associated catering locations.
- Lead, support and supervise catering staff, including recruitment, rota management, appraisals, training and attendance management.
- Ensure compliance with HACCP procedures, food safety legislation, hygiene standards and departmental policies.
- Oversee stock control, ordering, receipt, storage, distribution and auditing of food and catering supplies.
- Monitor service performance and identify opportunities for cost improvements, income generation and service enhancements.
- Manage customer, patient, visitor and staff queries, concerns and service issues effectively.
- Ensure cleaning schedules, temperature monitoring, food safety records and administrative documentation are maintained and completed accurately.
- Work collaboratively with suppliers, clinical teams, dietitians, catering colleagues and other Trust departments to support service delivery.
Professional and Personal Competencies/Qualifications
- Experience managing catering, hospitality or food service operations.
- Knowledge of food hygiene regulations and HACCP principles.
- Experience leading, supervising and developing teams.
- Understanding of stock control, purchasing and budget-conscious service delivery.
- Experience maintaining compliance records, audits and operational documentation.
- Ability to communicate effectively with a wide range of stakeholders, including patients, staff, suppliers and senior management.
- Strong organisational and problem-solving skills.
- Commitment to health, safety, hygiene and service excellence.
The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Private Patients Manager in London employer: ISS Facilities Services
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values its people. As an HR Advisor in Coventry, you will be part of a supportive and inclusive culture that prioritises employee growth and development, offering numerous opportunities for training and career advancement. With a strong commitment to corporate responsibility and diversity, working here means contributing to meaningful initiatives while enjoying a fulfilling and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Private Patients Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ISS Facilities Services. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ISS Facilities Services
Don't be shy about reaching out to ISS Facilities Services directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Private Patients Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ISS Facilities Services and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ISS Facilities Services
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
