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- Tasks: Lead a team of Key Account Managers to deliver top-notch facility management services.
- Company: Join ISS, a leader in integrated facility management with a commitment to excellence.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
- Why this job: Make a real impact in a dynamic role within the banking sector.
- Qualifications: Experience in senior leadership and managing client relationships in regulated environments.
The predicted salary is between 80000 - 100000 £ per year.
We are seeking a Key Account Director (KAD) to provide Integrated Facility Management services within the country Facilities team, delivering in line with ISS values, leadership principles and customer values. This role is pivotal in driving high-performance outcomes while demonstrating the Leadership & Placemakers behaviours required to achieve significant and sustainable results for the business.
Key Responsibilities
- Provide strong leadership across a cluster of Key Account Managers, empowering teams to deliver against customer, people and financial accountabilities.
- Own and drive the strategic direction and governance of the account portfolio, ensuring effective implementation through regional delivery expectations and aligned stakeholder engagement.
- Act as the primary escalation point for clients and Key Account Managers, managing complex issues and maintaining strong, trusted customer relationships.
- Maintain full ownership of financial performance across the portfolio, ensuring budgetary control, profitability and P&L accountability.
- Ensure robust measurement, reporting and governance of KPIs and SLAs, driving continuous improvement in service delivery and operational performance.
- Support Key Account Managers in translating customer insights and business needs into relevant propositions, solutions and account development activity.
- Lead audit, quality and control routines across the cluster, including gap analysis, corrective actions and technical operational audits on behalf of regional management.
- Ensure the right competencies are in place to deliver the customer promise through recruitment, development, succession planning, and the effective use of in‑country SMEs.
- Drive Environmental, Health & Safety compliance and support energy efficiency, projects and change initiatives.
Professional and Personal Competencies/Qualifications
- Proven gravitas with the ability to operate as a senior, credible leader in complex client environments.
- Highly client‑facing, with experience managing senior stakeholders and navigating political account landscapes.
- Background within large American banking organisations or similarly heavily regulated environments (e.g. pharma).
- Senior‑level IFM contract management experience, with strong operational leadership capability.
- Strong understanding of both technical services and soft services within IFM.
- Polished, professional approach aligned to blue‑chip and corporate environments.
- Ability to navigate ambiguity, manage grey areas and balance client expectations effectively.
Equal Opportunities
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. ISS is proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Key Account Director - cluster in London employer: ISS Facilities Services
Contact Detail:
ISS Facilities Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Director - cluster in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could get your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase why you're the perfect fit for the Key Account Director role and how you can drive high-performance outcomes.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to managing complex client environments. Highlight your leadership skills and ability to navigate ambiguity, as these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Key Account Director - cluster in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Key Account Director role. Highlight your leadership experience and any relevant work in banking or regulated environments. We want to see how your background aligns with our values and the specific requirements of the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven performance and managed complex client relationships in the past. We love a good story!
Showcase Your Achievements: When detailing your experience, focus on measurable achievements. Did you improve KPIs or lead successful projects? Quantify your successes to give us a clear picture of your impact. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at ISS Facilities Services
✨Know Your Numbers
As a Key Account Director, you'll need to demonstrate your financial acumen. Brush up on key metrics like P&L accountability and budget management. Be ready to discuss how you've driven profitability in previous roles.
✨Showcase Leadership Skills
This role requires strong leadership across teams. Prepare examples of how you've empowered teams to achieve high-performance outcomes. Think about specific situations where your leadership made a significant impact.
✨Understand the Client Landscape
Familiarise yourself with the banking sector and any relevant regulations. Be prepared to discuss how you’ve navigated complex client environments and managed senior stakeholders effectively.
✨Demonstrate Continuous Improvement Mindset
The role emphasises driving continuous improvement in service delivery. Come equipped with examples of how you've implemented KPIs and SLAs in past positions, and be ready to discuss the results of those initiatives.